Enrolment & Student Services Officer

East Surrey College / John Ruskin College; Redhill; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Two pension schemes

Life assurance

Onsite parking

Gym access

Spa discounts

Job summary

Orbital South Colleges Group seeks an Admissions and Customer Services Officer to join East Surrey College (Redhill) and John Ruskin College (Selsdon). This full-time role (37 hours) supports applicants, processes enrolments and bursary applications, delivering a welcoming learner experience.

You need outstanding customer service, excellent Excel/IT skills, and experience with databases or digital systems, plus Maths/English GCSEs (or Level 2).

Qualifications

• Outstanding customer service and communication skills.
• Strong Excel and IT skills with attention to detail.
• Experience with databases, data management, or digital systems.
• Ability to stay organised in a fast-paced environment.
• Maths/English GCSEs or Level 2 equivalents.

Responsibilities

• Support applicants and process enrolments.
• Manage bursary applications.
• Provide outstanding customer service to students, parents and stakeholders.
• Use Excel and digital systems to manage information accurately.

Skills

Customer service

Communication

Excel

Data management

IT skills

Education

Maths & English GCSE / Level 2 equivalent

Tools

Databases

Digital systems

Job description

Orbital South Colleges Group seeks an Admissions and Customer Services Officer to join East Surrey College (Redhill) and John Ruskin College (Selsdon). This full-time role (37 hours) supports applicants, processes enrolments and bursary applications, delivering a welcoming learner experience.

You need outstanding customer service, excellent Excel/IT skills, and experience with databases or digital systems, plus Maths/English GCSEs (or Level 2).