Admissions and Customer Services Officer

East Surrey College / John Ruskin College; Redhill; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Two pension schemes

Life assurance

Onsite parking

Gym access

Spa discounts

Job summary

Orbital South Colleges Group seeks an Admissions and Customer Services Officer to join East Surrey College (Redhill) and John Ruskin College (Selsdon). This full-time role (37 hours) supports applicants, processes enrolments and bursary applications, delivering a welcoming learner experience.

You need outstanding customer service, excellent Excel/IT skills, and experience with databases or digital systems, plus Maths/English GCSEs (or Level 2).

Qualifications

• Outstanding customer service and communication skills.
• Strong Excel and IT skills with attention to detail.
• Experience with databases, data management, or digital systems.
• Ability to stay organised in a fast-paced environment.
• Maths/English GCSEs or Level 2 equivalents.

Responsibilities

• Support applicants and process enrolments.
• Manage bursary applications.
• Provide outstanding customer service to students, parents and stakeholders.
• Use Excel and digital systems to manage information accurately.

Skills

Customer service

Communication

Excel

Data management

IT skills

Education

Maths & English GCSE / Level 2 equivalent

Tools

Databases

Digital systems

Job description

Admissions and Customer Services Officer

College location:East Surrey College (Redhill) and John Ruskin College (Selsdon)

Salary: £32,631

Hours: Full time (37 hours/week) 08:45-17:00 Mon – Fri

We're looking for an enthusiasticAdmissions & Customer Officer to join our friendly team and play a vital role in delivering an exceptional learner experience. From supporting applicants and processing enrolments to managing bursary applications and providing outstanding customer service, you'll be at the heart of every student's journey.

This is the perfect opportunity for someone who enjoys working with people and data. You'll be confident using Excel, managing information accurately, and navigating digital systems, while providing a professional and welcoming service to students, parents, and stakeholders.

The successful candidate must have:

• Outstanding customer service and communication skills.
• Strong Excel and IT skills, with a keen eye for detail.
• Experience working with databases, data management, or digital systems
• The ability to stay organised and thrive in a fast-paced environment.
• A passion for supporting students and delivering excellent service
• Maths & English GCSE / Level 2 equivalent

If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you. In return, we offer a competitive salary, as well as staff benefits such a choice of two excellent pension schemes, life assurance, free onsite parking and access to our fully equipped gym along with discounted in house Spa and Salon treatments.

Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus' are smoke-free zones.

As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn.

Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.