Enrollment Coordinator - International

University Support Services, LLC; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Job summary

University Support Services, LLC is seeking an Enrollment Coordinator – International to support Medforth Global Education’s Admissions Operations. You will manage documentation, ensure compliant progression of international applicants, and maintain audit‑ready records within Salesforce.

You will collaborate with International Recruitment, Financial Aid, Registrar, and other departments to streamline enrollment steps, respond to inquiries, and uphold service standards throughout the admissions

Qualifications

• Bachelor's degree required.
• 2–4 years of experience in admissions, enrollment operations, student services, or related fields.
• Experience supporting international populations preferred.
• Experience using Salesforce or comparable CRM systems preferred.

Responsibilities

• Facilitate the daily processing of international applications and supporting documentation.
• Ensure applicant records, interactions, and enrollment steps are accurately recorded in Salesforce.
• Maintain clean, complete, and audit-ready applicant files prior to advancement in the admissions workflow.
• Identify and correct data discrepancies to ensure accurate file status and reporting.
• Provide clear guidance to applicants regarding required documentation and enrollment steps.
• Monitor file progression to ensure materials are received and updated in a timely manner.

Skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Time management

Cultural competency

Education

Bachelor's degree

Tools

Salesforce

Job description

Enrollment Coordinator - International

The Enrollment Coordinator – International serves as a keymember of Medforth Global Education’s (MGE) Admissions Operations team,responsible for the accurate processing, documentation management, andenrollment-step progression of international applicants. This role ensurestimely and compliant movement of applicant files from application submissionthrough matriculation readiness by maintaining complete, accurate, andaudit-ready records. Working collaboratively across functions and departments, the EnrollmentCoordinator supports applicant progression by ensuring documentationrequirements are met, enrollment steps are completed, and workflow movementoccurs efficiently and quickly. This role balances operational processing withstructured team and applicant communication to maintain clarity,responsiveness, and service standards throughout the admissions lifecycle. All applicant activity and updates are documented in Salesforce to ensure dataintegrity, transparency, and seamless cross-team coordination.

Essential Functions

Application, Document & Data Management

• Facilitatethe daily processing of international applications and supportingdocumentation.
• Ensureapplicant records, interactions, and enrollment steps are accuratelyrecorded in Salesforce.
• Liftholds, confirm enrollment-step completion, and verify records in alignmentwith institutional and regulatory requirements.
• Maintainclean, complete, and audit-ready applicant files prior to advancement inthe admissions workflow.
• Identifyand correct data discrepancies to ensure accurate file status andreporting.

Enrollment Progression Support

• Provideclear guidance to applicants and deposited students regarding requireddocumentation and enrollment steps.
• Monitorfile progression to ensure materials are received, processed, and updatedin a timely manner.
• Respondto applicant inquiries within established service standards (24–48 hours).
• Escalatedocumentation or workflow concerns to leadership when necessary.

Cross Functional Collaboration & Cross-Department Coordination

• Serveas an active member of a cross functional and cross departmental team,collaborating to support efficient applicant movement.
• Participatein applicant reviews and workflow discussions to ensure accurate statusupdates.
• Coordinatewith International Recruitment, Financial Aid, Registrar, and otherdepartments to support smooth applicant transitions.

Operational Accountability

• Ensureassigned files move efficiently through each stage of the admissions operations process.
• Maintain detailed and accurate Salesforce records reflecting real-time applicant status.
• Adhere to processing timelines and internal service standards.
• Identify operational barriers and communicate them appropriately.

Recruitment Communication Alignment & Applicant Status Coordination

• Maintain close alignment with the International Recruitment team to ensure accurate and timely communication of applicant file status, outstandingrequirements, onboarding needs, and hold resolution.
• Proactively monitor application and onboarding milestones to identify required follow-up items and communicate updates to Recruitment for applicant outreach.
• Ensure Recruitment is informed of material status changes that impact applicant progression, decision readiness, deposit status, or matriculation needs.
• Collaboratewith Recruitment to clarify documentation deficiencies, onboardingrequirements, and next-step guidance to ensure consistent messaging.
• Inselect circumstances, provide direct outreach to applicants or deposited students to resolve documentation issues, remove operational barriers, or clarify enrollment requirements, while maintaining Recruitment as the primary applicant-facing team.

Additional Responsibilities

• Provideoperational coverage during peak periods to ensure uninterrupted serviceto applicants, students, staff and faculty.
• Supportinstitutional initiatives and special projects as assigned.
• Ensurecompliance with all institutional policies and regulatory standards.
• Performother duties and special projects assigned by leadership
• This description is not intended to be all-inclusive. Thisposition may perform other related duties as required to meet the ongoing needs of the department/institution

Knowledge, Skills & Abilities

• Strongattention to detail and commitment to data accuracy.
• Excellentwritten and verbal communication skills.
• Strongorganizational and time-management abilities in a high-volume environment.
• Proficiencywith CRM systems (Salesforce preferred).
• Abilityto balance processing responsibilities with professional applicantcommunication.
• Culturalcompetency and ability to support diverse international populations.

Qualifications

• Bachelor’sdegree required.
• 2–4years of experience in admissions, enrollment operations, studentservices, or related field.
• Experiencesupporting international populations preferred.
• Experienceusing Salesforce or comparable CRM systems preferred.
• Work Environment & Physical Demands
• Professionaloffice or hybrid environment with frequent use of digital systems.
• Abilityto maintain focus and accuracy in a high-volume admissions setting.

Hours & Travel

• Full-time,Monday–Friday schedule (dependent on time zone).
• Flexibilityrequired during peak international admissions cycles.
• Abilitytoadjust hours to accommodate global time zones as needed.

Key Outcomes

• AccurateFile Progression: Applicant records are complete, compliant, and moveefficiently through required stages.
• StrongData Integrity: Salesforce records reflect accurate, real-time applicant status.
• OperationalEfficiency: Documentation gaps and workflow delays are minimized.
• ProfessionalResponsiveness: Applicant inquiries are addressed within establishedservice standards.
• EffectiveTeam Collaboration: Cross-functional coordination supports smoothapplicant transitions.

We Are

• Student Centric:We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
• A Global Community:We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
• Accountable:We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
• Collaborative:We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
• Committed to Excellence:We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion