Program Advisor (Student Recruitment)

Global University Systems; Greater London; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Annual leave 25 days

Pension contributions

Travel loan

Eye care support

Professional development

Job summary

Global University Systems is seeking Program Advisors to promote the University programme portfolio to prospective students via phone, email, and online meetings, playing a key role in the sales and recruitment team.

You will manage the student pipeline from enquiry through to enrolment, supporting domestic and international students throughout the full application journey with minimal supervision and a consultative enrolment approach.

Qualifications

• 1+ years exposure to the higher education industry.
• 2+ years of professional, full-time sales experience in a closing sales role.
• 1+ years of experience working through complex sales cycles with multiple touch points and decision makers.
• 2+ years’ track record of meeting revenue targets and performance quotas.
• 2+ years of experience managing an accurate pipeline and reporting from a CRM.
• Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data.
• Fast learner, meticulous attention to detail with near perfect verbal and written communication skills.
• A problem-solving and positive attitude with an interest in higher education and the legal profession.

Responsibilities

• Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats.
• Continuously learn and master the course offerings and programs provided by the University through structured training and independent research.
• Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs
• Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment.
• Explore a students’ career aspirations and confidently match them to relevant programmes
• Advise international students on visa, immigration, and compliance requirements where applicable
• Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process
• Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle
• Represent the University in a professional, positive, and engaging manner at all times
• Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date
• Identify opportunities for new business and recruitment avenues within the market
• Support continuous improvement in recruitment processes and student conversion strategies

Skills

Sales experience

CRM experience

Relationship management

Communication skills

Prospecting / lead generation

Higher education awareness

Data reporting

Education

Marketing/Commerce/Tech bachelor or honours degree

Tools

CRM software

Job description

About Global University Systems

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Global University Systems (GUS) is an international education group that empowers students to transform their lives through education. We believe education drives careers, lives, and society forward, enabling a brighter future for all. Our network of 30 institutions offers the broadest range of industry-relevant skills through inclusive, accessible, and digital-first learning. We currently educate around 122,000 students on campuses worldwide and have 20M+ unique subscribers to our courses. Our global ecosystem powers accessible digital learning and academic achievement.

Position

Program Advisors are responsible for promoting the University programme portfolio to prospective students via phone, email, and online meetings, forming a vital and integral part of the sales and recruitment team.

The purpose of the role is to manage the student pipeline from initial enquiry and application through to enrolment and payment of tuition fees, providing domestic and international students with support throughout the full application journey.

You will work with minimal day-to-day supervision, leading and managing a consultative enrolment process within established procedures and parameters. The role requires a strong understanding of internal systems, processes, programme offerings, and the wider higher education environment.

Role holders are expected to work with independence and initiative, prioritise effectively in response to changing demands, and make decisions within defined parameters. You will also be expected to actively contribute to improving recruitment processes and student experience.

Your Tasks

• Proactively manage and respond to a high volume of prospective students through phone, sms, video calls, emails and chats. Often making 100+ dials per day.
• Continuously learn and master the course offerings and programs provided by the University through structured training and independent research.
• Provide individually tailored consultations and advice to prospective students, adapting communication style to meet diverse needs
• Guide students through the full application journey: from initial enquiry through to application completion, offer conversion, and enrolment.
• Explore a students’ career aspirations and confidently match them to relevant programmes
• Advise international students on visa, immigration, and compliance requirements where applicable
• Build and maintain strong relationships with prospective students, providing tailored guidance and solutions, keeping applicants engaged and informed through their enrolment process
• Deliver excellent customer service to students and stakeholders at all stages of the recruitment cycle
• Represent the University in a professional, positive, and engaging manner at all times
• Accurately maintain CRM systems with a high level of attention to detail, ensuring all student records are kept up to date
• Identify opportunities for new business and recruitment avenues within the market
• Support continuous improvement in recruitment processes and student conversion strategies

Requirements

Minimum

• 1+ years exposure to the higher education industry
• 2+ years of professional, full-time sales experience in a closing sales role
• 1+ years of experience working through complex sales cycles with multiple touch points and decision makers
• 2+ years’ track record of meeting revenue targets and performance quotas
• 2+ years of experience managing an accurate pipeline and reporting from a CRM
• Ability to record productivity, report from and maintain sales CRM systems, spreadsheets, and collate data
• Fast learner, meticulous attention to detail with near perfect verbal and written communication skills
• A problem-solving and positive attitude with an interest in higher education and the legal profession

Preferred

• Prior experience in an education or e-learning space
• Related Marketing, Commerce or Tech Bachelors or Honours Degree
• 1+ years of experience in a team leadership role

Global University Systems equal opportunity employer. We provide equal opportunities and are committed to the principle of equality regardless of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status or disability.

The post holder may be asked to undertake different or additional duties in line with business requirements at the request of their line manager.

There is an expectation that all employees will maintain the values of the Group and will comply with the code of conduct as well as equality and diversity, health and safety and safeguarding policies.

Employee Benefits

• Plus 1 day per year capped at 25 days, so you have time to rest, recharge, and balance life beyond work.
• 5% personal contribution & 3% Company contribution, so you can build long-term financial security with matched contributions.
• Spread the cost of your commute with an interest-free travel loan. (T&C's apply)
• Support for regular eye tests and essential eyewear.
• Access to short courses via FutureLearn and Group-wide professional development programmes. (T&C's apply)
• Via My Rewards Hub, from various retailers – Fashion, Grocery, Health & Beauty, Travel, Automotive, Furniture, Dining, Sports and Leisure, Electronics, etc
• Confidential support for your wellbeing, whenever you need it.
• Earn rewards for helping us bring great talent into the team.
• Discounts and sponsorship opportunities at select GUS institutions, including The University of Law.

Global University Systems is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief