Enquiry Officer - Part Time

Avon and Somerset Police; Bristol; On-site; GBP 60,000 - 80,000; Part time

Job summary

A dedicated police force in the United Kingdom is looking for part-time Enquiry Officers to provide front-line support at police stations. These officers will act as the first point of contact for the public, resolving various enquiries and providing assistance to vulnerable individuals. Strong communication, IT skills, and resilience in tense situations are essential. Training is provided, with a working schedule of 14.8 hours per week on Thursday and Friday from 08:00 am to 04:00 pm.

Qualifications

• Comfortable in a rapidly changing environment.
• Professional and calm demeanor required.
• Ability to support vulnerable members of the public.

Responsibilities

• Act as the first point of contact for the public.
• Respond to and resolve enquiries face to face and online.
• Diffuse potentially volatile situations.

Skills

Good IT skills

Customer service skills

Resilience

Communication skills

Job description

What happens at an Enquiry Office?

As an organisation we have 24 police stations where members of the public can meet and engage with us in person. At each of these we have individuals that offer front line support to the people who visit, these are our Enquiry Officers.

From the moment the doors open we never know who may come in, it could be someone looking to report the theft of an item, someone reporting a missing person or a victim of online fraud. They may also have to visit us as part of their sentencing conditions where they are required to present themselves to a police station to have documents verified and checked.

Our Enquiry Officers also see the not so nice side of the criminal world, it could sadly be someone who is coming to report sexual assault, they could have seen some suspicious activity or a hate crime.

What links all our Enquiry Officers together is the care, compassion and dedication they all show to the communities we serve and the individuals who visit us.

Key Responsibilities

• To act as first point of contact to members of the public, visitors to the site, internal staff and external agencies
• Respond to, research and resolve enquiries, face to face, over the phone and online
• Diffuse potentially volatile situations (both verbal and sometimes physical aggression) and elevate for police intervention in emergency situations
• Support vulnerable members of the public, including victims of crime
• Be sensitive to confidentiality and the need to protect individual privacy

About you

You will need to be comfortable with a rapidly changing day, you never know who is going to come through the door next and what help or support they will need.

In this role you are the front facing image of our organisation and so will need to be always professional and calm.

You will need to have good IT skills to be able to search, record and interpret information on a number of computer systems. We will provide you with full training on these systems so after the initial training period you will be able to use these systems on a daily basis.

Our visitors have a wide range of backgrounds, if you speak another language or know sign language this is useful as you may find it comes in handy, it is however not essential.

If you have existing transferable skills from a customer service‑based role such as a hotel reception for example this would be a good start, however we will provide full training either way.

In this role you will see people who may tell you things of a sad and distressing nature or could have distrust of the police, you therefore need to be resilient to these situations.

This is such a rewarding job, our Enquiry Office teams can and do change so many outcomes for the better.

Could you be part of that change?

Additional information

The part time working hours for this vacancy is 14.8 hours per week, working the following days/times: Thursday & Friday- from 08:00am until 16:00pm.

Interviews will be held week commencing 12th January 2026

Discover more about this exciting opportunity by watching our recruitment video: Make a Difference on the Front Line as an Enquiry Officer | Avon and Somerset Police

About us

Diversity is a strength and individuality is an asset.

We recognise the benefit different life experience and perspectives can bring.

We are on a journey to become the most inclusive police force in the country.

Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage interested candidates to apply as soon as possible to ensure their application is considered.