Enquiry Management Executive

Auto West London; Chiswick; Presencial; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Descripción de la vacante

Auto West London is seeking an Enquiry Management Executive to handle, nurture, and convert digital leads for Sales and Aftersales. You will create a strong first impression as the main contact and guide customers through their journey, aligning marketing and sales strategies to drive growth.

The role emphasizes timely response to online enquiries, collaboration with multiple teams, and GDPR-compliant data practices to maintain high-quality customer interactions.

Formación

• Comfortable communicating to customers by phone, text message and email.
• Basic understanding of CRM systems and database management would be beneficial.
• Excellent communication skills (written and verbal).
• Organised, detail-oriented, and able to work in a fast paced environment.

Responsabilidades

• Respond to and qualify online enquiries promptly, guiding customers to test drives and sales closures.
• Stay informed of OMODA | JAECOO products and offers for relevant conversations.
• Collaborate with Sales, Aftersales and Marketing to improve customer touchpoints.
• Ensure GDPR-compliant data handling and high data quality.

Conocimientos

Customer communication

CRM experience

Microsoft Office

GDPR compliance

Organised & detail-oriented

Herramientas

Pinewood

Dealerweb

Descripción del empleo

Reports To: Marketing Manager

Hours: Mon-Fri 37 hours (Between 9am - 5:30pm)

Role Overview

As an Enquiry Management Executive, your role is focused on handling, nurturing, and converting digital leads/enquiries for both Sales and Aftersales.

As the first point of contact you will be responsible for creating a lasting first impression and maintaining a seamless customer journey.

This role sits at the core of our business, aligning both our marketing and sales strategies to help convert leads and drive business growth, whilst keeping customer experience a top priority.

If contributing to shaping a new business is exciting to you, this is the time to join Auto West London.

Key Responsibilities

• Responding to and qualifying online enquiries in a timely manner, following a defined business process, working with the dealership sales team to bring customersinto the dealership for test drives and to close sales
• Stay informed of OMODA | JAECOO products and offers, to have relevant conversations with customers.
• Work closely with Sales, Aftersales, and Marketing teams to streamline communication and improve customer touchpoints.
• Ensure the customer contact strategy is followed and there is a successful outcome.
• Ensure high levels of data quality, following best practices and continuously improving collection methods whilst ensuring they are correct, and compliant with GDPR.

Skills & Experience

• Comfortable communicating to customers by phone, text message and email.
• Experience in car retail is useful, but not a pre-requisite
• Basic understanding of CRM systems and database management would be beneficial.
• Excellent communication skills (written and verbal).
• Organised, detail-oriented, and able to work in a fast paced environment.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); experience with Pinewood or Dealerweb is advantageous.
• A passion for customer service and xperience within a customer facing role.

What We Offer

• Competitive salary, benefits and car scheme.
• An opportunity to make your mark with a growing business including progression into other roles.