Enhanced Support Officer

Nhs-1; Sheffield; On-site; GBP 26,000 - 27,000; Part time

Job summary

Sheffield Children's NHS Foundation Trust is recruiting for an Enhanced Security Officer (NHS AfC Band 3) on a permanent 24-hour night post. You will patrol, support clinical teams, and maintain a safe environment for patients, families and staff across the hospital.

Strong communication, teamwork and a calm approach are essential, with prior security or customer service experience preferred. Applicants should have GCSEs including English and Maths, and an SIA licence or recognised security

Qualifications

• GCSEs including English and Maths are required.
• Security qualification and SIA licence holder preferred.
• Experience in customer service and hospital security is desirable.

Responsibilities

• Maintain a visible security presence through patrols.
• Respond to incidents of violence or aggression and assist with safe removal if needed.
• Support staff and patients with physical and mental health needs on wards.
• Monitor and report security issues via CCTV and incident logs.
• Assist in emergency situations and coordinate with police and hospital staff.
• Perform duties such as litter removal, laundry, food delivery and waste handling.

Skills

Communication skills

Team player

Follow directions

Data protection

CCTV knowledge

Education

GCSEs including English and Maths

Job description

Main area Security Officer Grade NHS AfC: Band 3 Contract Permanent: 24 Hours - Nights Hours Part time - 24 hours per week (one 24-hour Night post available) Job ref 425-26-8122590-B

Employer Sheffield Children's NHS Foundation Trust Employer type NHS Site Sheffield Children's NHS Foundation Trust Town Sheffield Salary £25,760 - £27,476 per annum, pro rata Salary period Yearly Closing 04/10/2026 23:59

Enhanced Support Officer

NHS AfC: Band 3

Job overview

Permanent | 24-hour night post

We are delighted to offer exciting opportunities to join our Security Team at Sheffield Children's Hospital. We have a Night Post, consisting of two 12-hour shifts per week, on a rota basis.

You will help maintain a safe and secure environment for patients, visitors, and staff. Working across different areas of the hospital, you will provide support to nursing teams, respond to security incidents, and contribute to the wellbeing of vulnerable patients.

About You: You'll be a calm, flexible, and team-oriented person with strong communication skills. You'll be comfortable interacting with children, families, and staff in a compassionate and respectful manner—even during challenging situations. Experience in customer service or a security-related environment is desirable.

GCSEs (or equivalent) including English and Maths

Experience working in a customer-facing environment

Ability to work within a team and follow direction

Main duties of the job

Reporting into the Deputy Director of Hotel Services, your responsibilities will include:

• Maintain a visible security presence through regular patrols
• Respond to incidents of violence or aggression, including safe restraint and removal if necessary
• Support staff and patients with physical and mental health needs on wards
• Monitor and report security issues through CCTV and incident logs
• Support emergency situations and communicate with police and hospital staff
• Perform duties such as litter removal, laundry and food delivery, and waste handling

Join us in making a real difference in a unique healthcare environment where safety and compassion go hand in hand.

Working for our organisation

At Sheffield Children’s, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children’s Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We’re proud that 73% of colleagues would recommend Sheffield Children’s as a place to work, placing us among the top five NHS trusts in England - and the top-ranked trust in the North East and Yorkshire - in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values - Compassion, Accountability, Respect, and Excellence - to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we’re excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts - helping you thrive at work and beyond.

Detailed job description and main responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

T his role has been assigned occupation code 9231 using the CASCOT coding tool. Under current Home Office guidance, it is strongly unlikely that the criteria required to support Skilled Worker visa sponsorship will be met for this vacancy.

At Sheffield Children’s, we are committed to creating an inclusive environment that celebrates diversity and supports everyone’s success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, we’re building a workplace where everyone belongs.

#LI-Onsite

Person specification

Qualifications

• GCSE’s or equivalent including English and Maths
• Recognised security qualification, SIA licence holder

Experience

• Experience of working within a customer service environment
• Previous hospital security experience

Skills

• Ability to effectively communicate and interact with others (both verbally and written)
• Ability to work as part of a team
• Ability to follow instruction and direction
• Knowledge, familiarity with Data Protection Act
• Knowledge of CCTV systems

Personal Attributes

• To have a flexible approach to work
• The ability to work on own initiative
• Team member approach with a helpful attitude

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.