Enhanced Support Officer

Sheffield; Sheffield; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Sheffield Children’s NHS Foundation Trust seeks an Enhanced Support Officer for the Security Team on a night post with two 12-hour shifts per week, rota-based. The role focuses on maintaining a safe, compassionate environment for patients, families and staff across hospital areas.

You will patrol, respond to incidents, support wards, monitor CCTV, and assist in emergencies, working in a teamwork-driven, respectful manner.

Qualifications

• GCSEs including English and Maths are required.
• Recognised security qualification and SIA licence are desirable.
• Experience in customer service environment is beneficial.
• Experience in hospital security settings is advantageous.

Responsibilities

• Maintain a visible security presence through regular patrols.
• Respond to incidents of violence or aggression, including safe restraint and removal if necessary.
• Support staff and patients with physical and mental health needs on wards.
• Monitor and report security issues through CCTV and incident logs.
• Support emergency situations and communicate with police and hospital staff.
• Perform duties such as litter removal, laundry and food delivery, and waste handling.

Skills

Communication skills

Teamwork

Follow instructions

Data Protection Act knowledge

CCTV knowledge

Customer service experience

Education

GCSEs including English and Maths

Recognised security qualification

SIA licence holder

Job description

Sheffield Children’s NHS Foundation Trust

Enhanced Support Officer

The closing date is 04 October 2026

We are delighted to offer exciting opportunities to join our Security Team at Sheffield Children's Hospital. We have a Night Post, consisting of two 12-hour shifts per week, on a rota basis.

You will help maintain a safe and secure environment for patients, visitors, and staff. Working across different areas of the hospital, you will provide support to nursing teams, respond to security incidents, and contribute to the wellbeing of vulnerable patients.

About You: You'll be a calm, flexible, and team-oriented person with strong communication skills. You'll be comfortable interacting with children, families, and staff in a compassionate and respectful manner--even during challenging situations. Experience in customer service or a security-related environment is desirable.

GCSEs (or equivalent) including English and Maths

Experience working in a customer-facing environment

Ability to work within a team and follow direction

Main duties of the job

Reporting into the Deputy Director of Hotel Services, your responsibilities will include:

Maintain a visible security presence through regular patrols

Respond to incidents of violence or aggression, including safe restraint and removal if necessary

Support staff and patients with physical and mental health needs on wards

Monitor and report security issues through CCTV and incident logs

Support emergency situations and communicate with police and hospital staff

Perform duties such as litter removal, laundry and food delivery, and waste handling

Join us in making a real difference in a unique healthcare environment where safety and compassion go hand in hand.

About us

At Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are Outstanding Patient Care, Brilliant Place to Work, and Leaders in Children's Health.

We work with partners across local, regional, and national levels to deliver physical and mental healthcare in both acute and community settings. Many of our clinicians are nationally and internationally recognised for their expertise.

We're proud that 73% of colleagues would recommend Sheffield Children's as a place to work, placing us among the top five NHS trusts in England -- and the top-ranked trust in the North East and Yorkshire -- in the latest NHS Staff Survey.

Our nearly 4,000 colleagues bring our CARE values -- Compassion, Accountability, Respect, and Excellence -- to life every day, creating a kind, welcoming environment where patients and families feel safe and supported.

As we approach our 150th anniversary in 2026, we're excited to keep building our leadership in children's health, improve experiences for patients and staff, and focus on our communities and population health.

We also offer excellent benefits to support your wellbeing, with generous annual leave and pension schemes, health and wellbeing programmes, and exclusive discounts -- helping you thrive at work and beyond.

Job responsibilities

For more information on the main responsibilities for this post, please refer to the job description and person specification.

******We strongly encourage all applicants to review their right to work eligibility before submitting an application to help avoid any disappointment during the recruitment process.

This role has been assigned occupation code 9231 using the CASCOT coding tool. Under current Home Office guidance, it is strongly unlikely that the criteria required to support Skilled Worker visa sponsorship will be met for this vacancy.

For further information on occupation codes, sponsorship eligibility and right-to-work requirements, please visit:Skilled Worker visa: Your Job GOV.UK. Skilled Worker visa: eligible occupations and codes - GOV.UK

Diversity Statement

At Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.

Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at [e-mail]. Together, were building a workplace where everyone belongs.

#LI-Onsite

Person Specification

Qualifications

• GCSE's or equivalent including English and Maths
• Recognised security qualification, SIA licence holder

Experience

• Experience of working within a customer service environment
• Previous hospital security experience

Skills

• Ability to effectively communicate and interact with others (both verbally and written)
• Ability to work as part of a team
• Ability to follow instruction and direction
• Knowledge, familiarity with Data Protection Act
• Knowledge of CCTV systems

Personal Attributes

• To have a flexible approach to work
• The ability to work on own initiative
• Team member approach with a helpful attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Sheffield Children’s NHS Foundation Trust

Address

Sheffield Children's NHS Foundation Trust

£25,760 to £27,476 a yearper annum, pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

425-26-8122590-B

Job locations

Sheffield Children's NHS Foundation Trust