Engineering Team Leader - Hybrid, Tech Solutions Lead

Focus Group (UK); Shoreham-by-Sea; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance 24 days + bank & BH

Hybrid working options

Enhanced family leave

Volunteer days

Supplementary benefits

Job summary

Focus Group (UK) is seeking an Engineering Team Leader to guide a team of engineers, drive performance, and deliver complex technical solutions from Shoreham/Exeter. The role blends hands-on technical work with people leadership, aligning with KPIs set by the Engineering Manager.

You will lead by example on customer-facing engineering, scheduling, and escalation handling, while developing team capabilities and contributing to cross-functional initiatives across Service Delivery.

Qualifications

• Relevant ICT background in third line support, project management or technical delivery.
• Experience of people management, including training.
• Exceptional written and verbal communication.
• Collaborative approach; cares about team and individual performance.
• Strong planning and prioritisation skills; ability to solve problems.
• Attention to detail and a solution-focused mindset.
• Flexibility to start early, finish late or stay away overnight on large projects.
• A full, valid UK driving licence.

Responsibilities

• Line manage engineers with one-to-one meetings and end-of-year reviews.
• Coordinate with Service Operations, Service Delivery and Presales on best practice and delivery.
• Act as technical escalation point for junior engineers.
• Deliver complex technical solutions solo or as part of a team.
• Support customer complaints and engineering escalations.
• Help region take on new products and ways of working.
• Support installation coordination teams with scheduling of engineers.

Skills

People management

Training

Communication

Planning

Problem solving

Attention to detail

Flexibility

Driving licence

Tools

Gamma Horizon

LG Cloud

M365/Azure

Azure Virtual Desktop

Windows Server

Networking

Job description

Focus Group (UK) is seeking an Engineering Team Leader to guide a team of engineers, drive performance, and deliver complex technical solutions from Shoreham/Exeter. The role blends hands-on technical work with people leadership, aligning with KPIs set by the Engineering Manager.

You will lead by example on customer-facing engineering, scheduling, and escalation handling, while developing team capabilities and contributing to cross-functional initiatives across Service Delivery.