Engineering Team Leader

Focus Group (UK); Shoreham-by-Sea; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Holiday allowance 24 days + bank & BH

Hybrid working options

Enhanced family leave

Volunteer days

Supplementary benefits

Job summary

Focus Group (UK) is seeking an Engineering Team Leader to guide a team of engineers, drive performance, and deliver complex technical solutions from Shoreham/Exeter. The role blends hands-on technical work with people leadership, aligning with KPIs set by the Engineering Manager.

You will lead by example on customer-facing engineering, scheduling, and escalation handling, while developing team capabilities and contributing to cross-functional initiatives across Service Delivery.

Qualifications

• Relevant ICT background in third line support, project management or technical delivery.
• Experience of people management, including training.
• Exceptional written and verbal communication.
• Collaborative approach; cares about team and individual performance.
• Strong planning and prioritisation skills; ability to solve problems.
• Attention to detail and a solution-focused mindset.
• Flexibility to start early, finish late or stay away overnight on large projects.
• A full, valid UK driving licence.

Responsibilities

• Line manage engineers with one-to-one meetings and end-of-year reviews.
• Coordinate with Service Operations, Service Delivery and Presales on best practice and delivery.
• Act as technical escalation point for junior engineers.
• Deliver complex technical solutions solo or as part of a team.
• Support customer complaints and engineering escalations.
• Help region take on new products and ways of working.
• Support installation coordination teams with scheduling of engineers.

Skills

People management

Training

Communication

Planning

Problem solving

Attention to detail

Flexibility

Driving licence

Tools

Gamma Horizon

LG Cloud

M365/Azure

Azure Virtual Desktop

Windows Server

Networking

Job description

Engineering Team Leader

Department: Service Delivery

Employment Type: Permanent

Location: Multiple Locations

Compensation: £35,000 - £40,000 / year

Description

Engineering Team Leader

Location: Shoreham or Exeter (remote working within the South East or South West will be considered)

Salary: £35,000 to £40,000

Introduction

Focus Group is a £300m-revenue technology services company with 1,500 people, backed by Hg Capital. Following our $1bn valuation in 2024, we’re scaling rapidly and investing in AI (artificial intelligence) to change how we work and how we serve our 30,000 small and medium-sized business (SME) customers. As we continue to grow through new products and acquisitions, we’re committed to setting new standards in managed service excellence.

Our Operations team makes sure every job runs smoothly from order to payment, so our valued customers always receive exceptional service. As Engineering Team Leader, you’ll support and develop a team of engineers, lead on performance and training, and deliver technical solutions yourself. You’ll work closely with the Engineering Manager to meet our key performance indicators (KPIs).

Key Responsibilities

• Line manage your engineers, including one to one meetings, end of year reviews, performance management and disciplinary matters.
• Work closely with Service Operations, Service Delivery and Presales colleagues on best practice, training and solution delivery.
• Act as the technical escalation point for more junior engineers.
• Deliver complex technical solutions, on your own or as part of a team.
• Support on customer complaints and escalations related to engineering.
• Help the engineering team in your region take on new products and ways of working.
• Support the installation coordination teams with scheduling of engineers.

Skills, Knowledge and Expertise

Essential

• A relevant technical background, ideally in an Information and Communications Technology (ICT) environment such as third line support, project management or technical delivery.
• Experience of people management, including training.
• Exceptional written and verbal communication.
• A collaborative approach, caring about team success as well as individual performance.
• Strong planning and prioritisation skills, with the ability to solve problems.
• Attention to detail.
• A solution-focused, decisive approach.
• Flexibility to start early, finish late or stay away overnight on some larger projects.
• A full, valid UK driving licence

Desirable

• A solid understanding of our core products, including Gamma Horizon, LG Cloud, Broadband and Data, Microsoft 365 (M365), Azure, Azure Virtual Desktop (AVD), Windows Server, Wireless and Networking.
• Experience of designing and deploying technical solutions for businesses from SME to Enterprise size.

Internal Job Level Reference: Specialist / Team Leader

Benefits

• Holiday Allowance - 24 days + bank holidays + birthday leave.
• Hybrid working options - performance depending.
• Enhanced maternity, paternity and adoption leave.
• Paid volunteering day * regular charity events.
• Wider company benefits across health, financial wellbeing, Pension etc.