Engineering Shift Lead — Multi-Disciplinary Tech Team

KION Group; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Career Development

Competitive Compensation

Pay Transparency

Global Opportunities

Job summary

KION Group is seeking an Engineering Shift Manager to maintain, repair and support AMHE equipment on customer sites within the Dematic scope. You will lead a multi-disciplined team to meet KPI targets, ensuring safe, compliant and high-quality service delivery.

In the absence of the Engineering Shift Manager, you will oversee day-to-day operations and drive continuous improvement while maintaining customer relations.

Qualifications

• Carrying out AMHE equipment servicing per manuals and quality standards
• Undertake scheduled repairs in line with manufacturers' recommendations and industry practices
• Diagnosis of mechanical, electrical, electronic, PLC, and PC faults and subsequent repairs
• Prioritise system faults to optimise uptime
• Comply with Health & Safety legislation at all times
• Ensure quality of output and adherence to processes
• Accurately record all work undertaken during shifts
• Involvement in continuous improvement and sales opportunities
• Maintain product flow and on-site spares at optimum levels
• Represent the company professionally and maintain customer relations
• Adhere to the Quality processes and procedures set by the company

Responsibilities

• Day-to-day management of a multi-disciplinary engineering team during the absence of the Engineering Shift Manager
• Delivery of key service elements: planned preventative maintenance, fault rectification and fault eradication
• Provide written and verbal communications at all levels with customers and internal teams
• Drive a structured process of continuous improvement across shifts
• Fully interact with the customer in day-to-day activities to ensure satisfaction
• Implement and monitor staff processes: attendance, discipline, development through Staff Dialogue
• Monitor and steer third-party support contracts to ensure delivery of key service KPIs
• Collaborate with other engineering team leaders to share best practices
• Monitor and maintain pre-agreed SLAs

Job description

KION Group is seeking an Engineering Shift Manager to maintain, repair and support AMHE equipment on customer sites within the Dematic scope. You will lead a multi-disciplined team to meet KPI targets, ensuring safe, compliant and high-quality service delivery.

In the absence of the Engineering Shift Manager, you will oversee day-to-day operations and drive continuous improvement while maintaining customer relations.