Engineering Service Manager — Lead Field Team (Company Car)

Samuel Frank Associates Ltd; Leeds; On-site; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Company car/allowance

Job summary

Samuel Frank Associates Ltd is seeking a Service Manager – Engineering to lead the UK service operation from Leeds. The role blends hands-on engineering knowledge with leadership, customer service, and driving improvements across a busy service department.

The position is about 70% operational and 30% commercial, requiring you to organise engineers, manage shifting priorities and implement systems and KPIs to boost performance and profitability.

Qualifications

• Experience leading a field service team or engineering service operation.
• Strong engineering understanding of industrial machinery; hydraulics preferred.
• Proven ability to improve service scheduling and implement better processes.

Responsibilities

• Lead and develop UK service team, including field engineers and subcontractors.
• Plan and reschedule service work around customer production demands, breakdowns and changing priorities.
• Manage engineer workloads, resources and competing service projects while maintaining customer communication.
• Introduce and improve service processes, planning systems and working practices to increase efficiency.
• Establish, monitor and report meaningful team KPIs, including service delivery, productivity and performance.
• Oversee installation, upgrades, rebuilds, refurbishment and commissioning work from planning to completion.
• Support engineers on customer sites when required, including practical hands-on assistance in exceptional circumstances.
• Scope work, prepare quotations and monitor labour, materials, project costs and service profitability.
• Oversee RAMS, site risk assessments, engineer reports, timesheets and service documentation.
• Identify opportunities for service contracts, upgrades and additional customer support.

Skills

Field service management

Engineering leadership

Job description

Samuel Frank Associates Ltd is seeking a Service Manager – Engineering to lead the UK service operation from Leeds. The role blends hands-on engineering knowledge with leadership, customer service, and driving improvements across a busy service department.

The position is about 70% operational and 30% commercial, requiring you to organise engineers, manage shifting priorities and implement systems and KPIs to boost performance and profitability.