National Service Manager – Engineering & Field Operations

Cameron Clarke Associates; Rochdale; On-site; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Company car

25 days holiday + bank holidays

Pension contribution 4% rising to 6%

Job summary

Cameron Clarke Associates in Rochdale is seeking a Service Manager to lead and develop the Service Department within a world-class manufacturing environment. You will manage a nationwide team of 15 field engineers and office staff, oversee SLAs, grow service contracts, and drive continuous improvement, with a company car and pension.

The role offers a competitive salary up to £60,000 per annum plus a performance-related bonus, 25 days holiday, and strong career development opportunities within a

Qualifications

• Experience in a Service Manager or similar leadership role within an engineering environment.
• Strong engineering background; burners and boilers advantageous but not essential.
• Demonstrable experience managing field-based engineering teams.
• Full UK driving licence.
• Excellent interpersonal and communication skills with customers.
• Strong organisational and planning skills with ability to manage competing priorities.
• Commercial awareness and experience supporting contract-based customers.
• Experience improving processes, systems and departmental performance.
• Ability to analyse performance data and drive improvements.

Responsibilities

• Lead, manage, and develop the Service Department.
• Maintain strong relationships with customers, ensuring satisfaction and repeat business.
• Ensure contractual Service Level Agreements (SLAs) are achieved and reported.
• Oversee planning, allocation, and coordination of service activities across the UK and overseas.
• Support and guide engineers and compile technical quotations for contract customers.
• Drive continuous improvement and implement organisational/process enhancements.
• Monitor service KPIs, including response times, first-time fix rates, utilisation, and customer feedback.
• Ensure accurate and timely completion of service documentation.

Skills

Service management

Engineering leadership

Field-based teams

Customer relationship management

Tools

Microsoft Office

Job description

Cameron Clarke Associates in Rochdale is seeking a Service Manager to lead and develop the Service Department within a world-class manufacturing environment. You will manage a nationwide team of 15 field engineers and office staff, oversee SLAs, grow service contracts, and drive continuous improvement, with a company car and pension.

The role offers a competitive salary up to £60,000 per annum plus a performance-related bonus, 25 days holiday, and strong career development opportunities within a