Head of Service, Engineering Ops | Car & KPI Bonus

Samuel Frank; Leeds; Vor Ort; GBP 50.000 - 55.000; Vollzeit

Benefits dieser Stelle

Company car or allowance

Bonus tied to KPIs

Zusammenfassung

Samuel Frank is recruiting a Head of Service to lead the UK engineering service operation from Leeds. You will combine hands-on engineering with leadership, customer service and process improvement to drive performance and profitability.

The role is approximately 70% operational and 30% commercial, requiring UK travel and occasional overnight stays. You will implement KPI-based systems and scalable service processes to deliver for customers.

Qualifikationen

• Experience leading a field service team or engineering service operation.
• Strong engineering understanding of industrial machinery and controls (PLC a plus).
• Proven ability to implement better ways of working and track KPI metrics.
• Commercial awareness with ability to balance customer needs and departmental profitability.

Aufgaben

• Lead and develop the UK service team, including field engineers and subcontractors.
• Plan service work around customer production demands and changing priorities.
• Manage workloads, resources and projects while maintaining customer communication.
• Introduce and improve service processes and planning systems to increase efficiency.
• Establish and report meaningful team KPIs to monitor performance.
• Oversee installation, upgrades and service work from planning to completion.
• Support engineers on customer sites when required, including hands-on assistance.

Kenntnisse

Leadership

Engineering knowledge

KPI tracking

Commercial awareness

UK travel

Ausbildung

Engineering degree

HNC/HND

Tools

ERP

CRM

CMMS

Jobbeschreibung

Samuel Frank is recruiting a Head of Service to lead the UK engineering service operation from Leeds. You will combine hands-on engineering with leadership, customer service and process improvement to drive performance and profitability.

The role is approximately 70% operational and 30% commercial, requiring UK travel and occasional overnight stays. You will implement KPI-based systems and scalable service processes to deliver for customers.