Engineering Service Coordinator - Data-Driven & SLA-Focused

Anderson Knight; Glasgow; On-site; GBP 23,000 - 28,000; Full time

Job summary

Anderson Knight is recruiting a Service Administrator on behalf of our client. This is an excellent opportunity for an organised and proactive administrator to join a busy service team, supporting engineering operations, maintaining accurate records, updating client systems and reports, and ensuring service activities are completed in line with client requirements and service level agreements.

The role would suit an experienced administrator who thrives in a fast-paced environment, has strong

Qualifications

• Experience in administration, service coordination or helpdesk environments.
• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Proficient in Microsoft Office, particularly Excel.

Responsibilities

• Provide administrative support across engineering and service management functions.
• Monitor and update client and internal systems, ensuring records are accurate and up to date.
• Support the completion and administration of engineering works through to financial closure.
• Liaise regularly with engineers to ensure works are completed within agreed client SLAs.
• Raise and process subcontractor orders and monitor outstanding purchase orders and unissued parts.
• Assist with the coordination of engineering resources, including holiday planning and workforce allocation.
• Produce and maintain progress, status and performance reports for clients and internal stakeholders.
• Manage and administer planned preventative maintenance (PPM) and case management processes.
• Process engineer timesheets, expenses, day sheets and other related documentation.
• Ensure all additional works are identified and managed in line with contractual requirements.
• Maintain legislative and compliance documentation in accordance with company and client requirements.
• Support document management processes, including scanning, filing and record retention.
• Demonstrate a strong understanding of Excel and be confident working with data and reporting.

Skills

Attention to detail

Organised

Communication skills

Tools

Microsoft Excel

Job description

Anderson Knight is recruiting a Service Administrator on behalf of our client. This is an excellent opportunity for an organised and proactive administrator to join a busy service team, supporting engineering operations, maintaining accurate records, updating client systems and reports, and ensuring service activities are completed in line with client requirements and service level agreements.

The role would suit an experienced administrator who thrives in a fast-paced environment, has strong