Engineering Scheduler: Dispatch & Service Operations

Siemens Mobility; Slough; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Performance Bonus

Flexible hours

Pension scheme

Annual leave + buy/sell

Job summary

Siemens Smart Infrastructure – Buildings in the UK is seeking an Engineering Scheduler to ensure engineers are deployed at the right times and to support CSSO operations. Based at Botanica Ditton Park with relocation planned for January 2027; until then, the role will be based at our Farnborough office.

You will manage call handling, dispatch, and customer enquiries, maintain records in service management systems, and produce operational reports.

Qualifications

• Excellent verbal and written communication with a professional telephone manner.
• Strong organisational skills with the ability to prioritise tasks and maintain a high level of attention to detail.
• Ability to coordinate multiple activities simultaneously, balancing customer requirements, engineer availability and business priorities.
• Experience maintaining accurate records, updating service management systems and producing operational reports.
• Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

Responsibilities

• Plan, schedule and dispatch engineers for reactive fault calls and planned maintenance activities, ensuring customer commitments and service level agreements are met.
• Assist with the planning and dispatch of engineers for both fault calls and planned maintenance works.
• Ensure all service activities are completed within required timeframes, including invoicing, goods receipting, and checking engineering documentation.
• Act as a professional point of contact for customer enquiries and serve as an initial point of escalation to resolve issues as required.
• Raise purchase requisitions for parts, subcontractors, or equipment hire, and liaise with both internal and external partners.
• Ensure Risk and Method Statements (RAMS) are up to date, making minor changes as necessary for management review and approval.
• Work closely with the Customer Service Support Team Leader and the wider team to ensure all administrative tasks are completed accurately and efficiently.

Skills

Communication skills

Organisational skills

Coordination

Record keeping

Microsoft Office

Initiative

Scheduler experience

Service/Facilities environment

Scheduling systems

Teamwork

Tools

Scheduling systems

Job description

Siemens Smart Infrastructure – Buildings in the UK is seeking an Engineering Scheduler to ensure engineers are deployed at the right times and to support CSSO operations. Based at Botanica Ditton Park with relocation planned for January 2027; until then, the role will be based at our Farnborough office.

You will manage call handling, dispatch, and customer enquiries, maintain records in service management systems, and produce operational reports.