Helpdesk & Service Supervisor - Engineering Ops

SIEMENS; Slough; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days annual leave + 5 optional

Job summary

Siemens Smart Infrastructure is seeking a proactive Help Desk Supervisor to lead the Customer Service Support Office team in the UK. The role will guide performance, scheduling and continuous improvement to meet service objectives with a focus on customer satisfaction.

Based at Botanica Ditton Park with anticipated relocation from January 2027, you will partner with leaders to ensure effective service delivery, robust reporting and compliance across operations.

Qualifications

• Proven experience leading and developing teams in service/operations environments.
• Experience managing performance against KPIs, SLAs and targets.
• Strong communication, planning and people management skills.

Responsibilities

• Lead, coach and develop the CSSO team to drive high performance and customer service excellence.
• Manage workload, attendance and resources to meet service levels and priorities.
• Monitor KPIs and use data to identify trends and drive improvements.
• Act as escalation point for operational and customer service issues.
• Collaborate with Service Managers, Engineers, Sales and customers to support service delivery.
• Oversee service administration including scheduling, dispatch, invoicing and documentation.
• Ensure procurement and contract processes align with governance requirements.
• Support RAMS, health & safety and safety culture.

Skills

Customer leadership

KPI management

Data analysis

Stakeholder mgmt

Team coaching

MS Office

Job description

Siemens Smart Infrastructure is seeking a proactive Help Desk Supervisor to lead the Customer Service Support Office team in the UK. The role will guide performance, scheduling and continuous improvement to meet service objectives with a focus on customer satisfaction.

Based at Botanica Ditton Park with anticipated relocation from January 2027, you will partner with leaders to ensure effective service delivery, robust reporting and compliance across operations.