Service Desk Operations Lead

Siemens; Langley; On-site; GBP 30,000 - 45,000; Full time

Benefits offered by this job

Performance-Based Bonus

Flexible Working Hours

Pension Plan

26 days annual leave (+ bank holidays)

Job summary

Siemens is seeking a Help Desk Supervisor to lead the Customer Service Support Office team in the UK. The role focuses on delivering outstanding customer service, improving operational performance, and driving continuous improvement across the service workforce.

The post relocates to Botanica Ditton Park in 2027; until then, the role is based at Farnborough with relevant site governance, health and safety compliance, and collaboration with Service Managers, engineers and customers.

Qualifications

• Proven experience leading and developing teams in service operations or facilities management.
• Experience managing performance against KPIs and service levels.
• Strong leadership, coaching and people management skills.
• Experience coordinating workflows and service administration in a fast-paced environment.
• Excellent communication and stakeholder management skills.
• Proficient with Microsoft Office (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Lead and develop the CSSO team to deliver high performance and excellent customer service.
• Plan workloads, manage attendance and resources to meet priorities and KPIs.
• Monitor performance, identify trends and drive improvements.
• Act as escalation point for operational and customer service issues.
• Collaborate with Service Managers, Engineers and Sales to support delivery and accounts.

Job description

Siemens is seeking a Help Desk Supervisor to lead the Customer Service Support Office team in the UK. The role focuses on delivering outstanding customer service, improving operational performance, and driving continuous improvement across the service workforce.

The post relocates to Botanica Ditton Park in 2027; until then, the role is based at Farnborough with relevant site governance, health and safety compliance, and collaboration with Service Managers, engineers and customers.