Engineering Product Support Specialist

MasterMover Limited; Ashbourne CP; On-site; GBP 35,000 - 55,000; Full time

Job summary

MasterMover Limited is on the lookout for a skilled Engineering Product Support Specialist. This role focuses on delivering exceptional technical support to customers, troubleshooting product issues, and working collaboratively with engineering and sales teams to enhance product performance. The company offers a competitive salary, career development opportunities, and a collaborative work environment.

Benefits

Competitive salary and benefits package

Opportunity for career development

Collaborative work environment

Access to ongoing training

Qualifications

• Proven background in electronics and controls.
• Experience in automation and robotics desirable.
• Excellent planning and decision-making skills.

Responsibilities

• Provide technical support and troubleshoot product issues.
• Document issues and contribute to knowledge base.
• Deliver product training to customers and service partners.

Skills

Technical Support

Troubleshooting

Communication

Problem Solving

Time Management

Education

Degree in Electrical Engineering

Tools

Microsoft Office

Job description

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Client:

MasterMover Limited

Location:

Ashbourne, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

486b2e97587b

Job Views:

23

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

About MasterMover: MasterMover Ltd is a leading global provider of innovative material handling solutions. With a focus on electric tugs and automation, we empower industries to enhance productivity and safety. Our cutting-edge products are used by businesses worldwide to streamline and improve workplace efficiency. With our global operations in the UK, USA, France and Germany and our extended network of dealers and territory managers, we have an exciting future ahead, so you might want to take a closer look.

Job Description: We are seeking a skilled and customer-focused Engineering Product Support Specialist to join our team. In this role, you will be responsible for providing exceptional technical support to our global customers and service partners, troubleshooting product issues, and ensuring customer satisfaction. You will work closely with engineering, production, and sales teams to deliver practical solutions and improve product performance.

Key Responsibilities:

Provide timely technical support to customers, addressing inquiries, diagnosing issues, and offering solutions for our products and systems.

Troubleshoot and resolve technical issues both remotely and onsite when necessary.

Document technical issues and resolutions, contributing to our knowledge base for ongoing improvement.

Assist with installation, configuration, and maintenance of MasterMover products.

Collaborate with internal teams to escalate and resolve complex issues and contribute to product improvements.

Deliver product training to customers and service partners to ensure proper usage and performance.

Maintain a high level of customer satisfaction by following up on issues and providing regular status updates.

Qualifications:

Proven background in electronics, electronic engineering/design, and controls.

• A degree in Electrical Engineering or a related field is preferable.

Experience in wireless systems is desirable.

• Experience in automation / robotics is desirable.

Solid understanding of engineering principles, maintenance and repair of machinery and electrical diagnostics.

Excellent planning, organising, decision making and problem-solving skills.

Reliable, flexible and proactive individual with good time management and the ability to work autonomously.

Excellent communication, interpersonal, negotiation and influencing skills.

Proficient in using Microsoft Office and other relevant software.

What We Offer:

Competitive salary and benefits package.

Opportunity for career development within a dynamic and innovative company.

Collaborative and inclusive work environment.

Access to ongoing training and development opportunities.