Product Support Specialist

Veolia; England; Remote; GBP 45,000 - 52,000; Full time

Job summary

Une entreprise leader dans l'environnement recherche un Product Support Specialist pour soutenir les plateformes IT telles que Salesforce et ServiceNow. Ce rôle propose une belle opportunité de développement avec une voie claire vers un poste de Product Lead. Si vous avez la certification Salesforce et une expérience en gestion de projets, postulez pour rejoindre une équipe engagée dans la transformation écologique.

Benefits

Accès à un régime de pension de l'entreprise

Réductions sur une large gamme de produits

24 heures d'accès à un médecin virtuel

Un jour de congé payé par an pour le bénévolat

Formation et développement continus

Qualifications

• Expérience préalable dans un rôle lié à Salesforce.
• Compréhension forte des processus de gestion d'incidents, problèmes, changements et publications.
• Des certifications Salesforce supplémentaires sont un atout.

Responsibilities

• Gérer et soutenir diverses plateformes IT tout en assurant la conformité SLA.
• Diriger et motiver des équipes interfonctionnelles lors de projets de développement.
• Fournir un support technique et résoudre les requêtes des clients.

Skills

Gestion de projet

Correction de problèmes

Gestion des parties prenantes

Compétences en communication

Gestion du temps

Education

Certification Salesforce Admin 201 (ADX201)

Tools

Salesforce

ServiceNow

JIRA

Job description

Salary: Up to £45,000 plus 15% bonus and enhanced pension

Location: Remote, with travel to Veolia sites as required

When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you:

• Access to our company pension scheme
• Discounts on everything from groceries to well known retailers
• Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to
• 24 hour access to a virtual GP, 365 days a year, for you and family members in your household
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allowing you to reach your full potential

What you'll be doing:

We are seeking a skilled Product Support Specialist to manage and support IT platforms including Salesforce, ServiceNow, and WalkMe. This role offers an exciting opportunity to work across 20 sites in the UK, Ireland & NME.

This role reports to the Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future.

Key Responsibilities:

• Manage and support various IT platforms while ensuring SLA compliance
• Lead and motivate cross-functional teams during development projects
• Provide technical support and resolve customer queries
• Facilitate collaboration and communication among team members
• Host workshops and maintain documentation
• Support product deployment with environmental considerations

What we're looking for:


Essential

• Previous experience in a Salesforce-related role
• Salesforce Admin 201 (ADX201) certification
• Strong understanding of incident, problem, change, and release management processes
• Excellent stakeholder management skills, with excellent communication and relationship management
• Project management and IT proficiency
• Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities

Desirable:

• ServiceNow experience
• ITIL Service Management Framework knowledge
• JIRA experience
• Additional Salesforce Certifications (Sales / Service Cloud)
• Knowledge of Waste Management or Utilities
• Driving license would be advantageous as travelling to Veolia UK sites is expected

What's next?

Apply today, so we can make a difference for generations to come.

We're proud to be listed in The Sunday Times Best Places to Work 2024, being named as a Top 10 Very Big Organisation to work for two years in a row! This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia.

We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know.

We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. We are committed to ensuring that all job applicants and members of staff are treated equally, without discrimination because of sex, gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, nationality, ethnic or national origin, religion or belief, disability or age.

We therefore welcome and encourage all candidates who meet the minimum requirements to apply.