Engineering Ops Tech Analyst – Remote UK

Turnitin; Manchester; Hybrid; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Remote First Culture

Health Care Coverage*

Education Reimbursement*

Competitive Paid Time Off

Self-Care Days

National Holidays*

Charitable contribution match*

Monthly Wellness or Home Office Reimb.

Job summary

Turnitin is a remote-first company seeking a Technology Analyst – Operations to shape and mature Engineering Operations in a large-scale SaaS environment.

You’ll partner with Engineering, DevOps, Product, and Support to improve application health visibility, service reliability, operational analytics, and core processes like Incident, Problem, and Change Management. AI-enabled workflows and modern telemetry will be key focus areas.

Qualifications

• No specific degree required; practical experience and operational thinking are valued.

Responsibilities

• Improve application health and reliability across a large-scale SaaS environment.
• Build dashboards and service health reporting to reduce noise and improve visibility.
• Collaborate with Engineering, DevOps, Product and Support to standardize processes.
• Define and improve change management, governance, and service reliability workflows.

Skills

Observability & telemetry

Dashboards

SRE concepts

Operational analytics

Automation

AI-enabled workflows

Tools

Grafana

CloudWatch

OpenSearch/Elasticsearch

APIs

Jira

Confluence

Job description

Turnitin is a remote-first company seeking a Technology Analyst – Operations to shape and mature Engineering Operations in a large-scale SaaS environment.

You’ll partner with Engineering, DevOps, Product, and Support to improve application health visibility, service reliability, operational analytics, and core processes like Incident, Problem, and Change Management. AI-enabled workflows and modern telemetry will be key focus areas.