Engineering Customer Account Manager - Trusted Support

ReQuire Consultancy LTD; Wilton; On-site; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Full product training

Long-term career opportunities

Friendly, supportive team

Permanent full-time position

Free parking near Salisbury

Job summary

ReQuire Consultancy LTD is seeking a Customer Account Manager to act as the trusted point of contact for customers, supporting projects from enquiry to delivery. This permanent, full-time role is based in an office near Salisbury and offers full product training and a supportive team environment.

You will handle enquiries, prepare quotations, coordinate orders and nurture long-term relationships while collaborating with engineers and suppliers to ensure top-tier service.

Qualifications

• Experience in customer service or account management within technical or engineering environments.
• Ability to prepare quotations and process customer orders accurately.
• Excellent communication and relationship-building skills.

Responsibilities

• Be the main point of contact for customer enquiries via phone and email.
• Prepare quotations and process customer orders.
• Manage customer accounts and build long-term relationships.
• Provide proactive updates on order progress and delivery schedules.
• Collaborate with technical teams and suppliers to resolve enquiries.
• Recommend suitable product alternatives when appropriate.
• Learn specialist product ranges and develop technical knowledge.
• Ensure consistently high levels of service for customers.
• Support colleagues to deliver an exceptional customer experience.

Skills

Customer account management

Quotations

Order processing

Professional communicator

Microsoft Office

Team player

Tools

Microsoft Office

Job description

ReQuire Consultancy LTD is seeking a Customer Account Manager to act as the trusted point of contact for customers, supporting projects from enquiry to delivery. This permanent, full-time role is based in an office near Salisbury and offers full product training and a supportive team environment.

You will handle enquiries, prepare quotations, coordinate orders and nurture long-term relationships while collaborating with engineers and suppliers to ensure top-tier service.