Customer Service Account Manager

Rubicon People Partnership; Edenbridge; On-site; GBP 32,000 - 39,000; Full time

Job summary

Rubicon People Partnership is seeking a Customer Services Account Manager in Edenbridge, Kent. You will manage a portfolio of customer accounts, process enquiries and purchase orders through the ERP system, and coordinate with sales, engineering and planning teams to maintain delivery schedules.

The role covers customer service, quotations, order processing and escalations, with opportunities for team leadership responsibilities.

Qualifications

• B2B customer service experience, ideally in manufacturing or electronics.
• Experience with ERP and CRM systems.
• Strong Microsoft Office skills, especially Excel.
• Ability to read technical drawings and catalogues.
• Experience leading a team is advantageous.

Responsibilities

• Manage a portfolio of customer accounts as main contact.
• Process enquiries, quotations and purchase orders via ERP.
• Coordinate delivery schedules with Field Sales, Engineering and Planning.
• Act as escalation point for disputes and complex requests.
• Coordinate resolutions of complaints and returns.
• Support and deputise for Customer Services Manager.

Skills

B2B customer service

manufacturing

electronics

supervisory experience

ISO9001/AS9100 knowledge

Tools

ERP

CRM

Excel

Job description

Customer Services Account Manager | Edenbridge - Kent | Up to £35,000

Looking for a role where your reliability and people skills genuinely make a difference? This Customer Services Account Manager position offers the chance to build lasting relationships with your own set of accounts, while being part of a team that values consistency and trust.

As a Customer Services Account Manager, you will benefit from:

• A supportive team environment with clear processes in place
• The opportunity to work closely across sales, engineering and planning teams
• Autonomy to manage your own accounts and make decisions within your remit
• A varied role covering customer service, quotations, order processing and escalations
• Career progression, including exposure to team leadership responsibilities

As a Customer Services Account Manager, your responsibilities will include:

• Manage a portfolio of customer accounts, acting as their main point of contact
• Process enquiries, quotations and purchase orders through the company's ERP system
• Liaise with Field Sales, Engineering and Planning to keep customers informed on delivery schedules
• Act as an escalation point for the Customer Service team on disputes and complex requests
• Coordinate resolution of customer complaints and returns with relevant departments
• Support and occasionally deputise for the Customer Services Manager

As a Customer Services Account Manager, your experience will include:

• Previous B2B customer service experience, ideally within a manufacturing or electronics environment
• Confidence using ERP and/or CRM systems
• Strong Microsoft Office skills, including advanced Excel
• Ability to read and understand technical drawings and catalogues
• Previous supervisory or team leader experience would be an advantage
• Knowledge of ISO9001 or AS9100 standards is beneficial but not essential