Engineering Claims Adjuster - Mechanical & Electrical

Crawford; Glasgow; On-site; GBP 40,000 - 65,000; Full time

Job summary

Crawford in Glasgow is seeking an experienced professional to manage and adjust engineering claims, including mechanical and electrical cases, for a diverse client base. You will assess liability, quantify quantum, prepare reports, and coordinate site visits, witnesses and technical experts to deliver accurate settlements.

You will build strong client relationships, communicate clearly with insureds, brokers and insurers, and help drive continuous improvement in service levels and KPIs across

Qualifications

• Work both externally and internally assessing Engineering claims, and adjusting where appropriate.
• Calculating and agreeing settlement of claims, and preparing final reports.
• Ensures all activities and decisions improve the service provided for clients.
• Builds trust and respect by keeping to the commitments made.
• Can convey a message across in one to one situations in a way which is understood.
• Shares information, knowledge and experience freely with others.
• Seeks feedback and invests time in their own self development both technically and behaviourally.

Responsibilities

• Receiving and acknowledging new claims.
• Market for existing and new business lines.
• Preparing case management plans, visiting the Insured, Brokers, Claimants, Claimants’ representatives, Insurers, Re-insurers, Captives and retained Experts.
• Preparing reports commenting in detail on all aspects of the claim, including policy analysis and liability, quantum and future actions.
• Visiting sites, interviewing witnesses and preparation of witness statements.
• Instructing and controlling forensic scientists and other experts as appropriate.
• Communicating regularly with all interested parties, calculating and approving interim payments, preparing interim reports and other communication.
• Additionally developing working relationships with existing clients and helping to identify and plan approaches to new clients.
• Maintain and update files and records keeping fully up to date on any technical or legal changes that may have a bearing on a case.
• Maintain awareness of Business Continuity programme and role within it.

Skills

Engineering

Communication

Customer service

Attention to detail

Teamwork

Problem solving

Self-motivation

Education

Engineering qualification (Mech/Elec)

Job description

Crawford in Glasgow is seeking an experienced professional to manage and adjust engineering claims, including mechanical and electrical cases, for a diverse client base. You will assess liability, quantify quantum, prepare reports, and coordinate site visits, witnesses and technical experts to deliver accurate settlements.

You will build strong client relationships, communicate clearly with insureds, brokers and insurers, and help drive continuous improvement in service levels and KPIs across