Property Claims Specialist - Hybrid Glasgow

Crawco; Glasgow; Hybrid; GBP 25,000 - 40,000; Full time

Job summary

Crawford & Company is seeking a property claims handler in Glasgow to manage a portfolio of property claims through to settlement, ensuring compliance with SLAs and KPIs. You will review policy documents, gather information, and support policyholders throughout the process.

Responsibilities include examining claims, updating the management system, liaising with providers, and maintaining regulatory compliance. A strong client service mindset and teamwork are essential.

Qualifications

• Experience in managing General Insurance Claims.
• Awareness of Insurance Contracts Act/FSRA legislation.
• Ability to work without supervision.
• Team player.
• High typing speed.
• Client service focus.
• High level literacy & adequate numeracy skills.
• Word Processing.

Responsibilities

• Maintain expected case load of property claims.
• Examine claims forms, policies and endorsements to determine coverage.
• Investigate claims through office-based analysis, interviews, and evidence comparison.
• Provide support and advice to policyholders regarding claims.
• Prepare first reports by collecting and summarising information.
• Where possible settle claims after determining liability and authority.
• Type client reports accurately and promptly.
• Adhere to insurer SLAs and processes.
• Update Claims Management System as required.
• Coordinate with service/product replacement providers.
• Comply with SLAs and KPIs.
• Maintain company reputation and product integrity by complying with laws and standards.
• Process daily outgoing mail promptly.
• Archive and retrieve files as needed.
• Maintain professional and technical knowledge through education.
• Assist other offices during catastrophes as required.

Skills

General Insurance Claims

Regulatory awareness

Independent/self-directed

Team player

Typing speed

Client service focus

Literacy & numeracy

Word Processing

Education

Certificate IV in Loss Adjusting/General Insurance

Job description

Crawford & Company is seeking a property claims handler in Glasgow to manage a portfolio of property claims through to settlement, ensuring compliance with SLAs and KPIs. You will review policy documents, gather information, and support policyholders throughout the process.

Responsibilities include examining claims, updating the management system, liaising with providers, and maintaining regulatory compliance. A strong client service mindset and teamwork are essential.