Engineer Scheduler

Zuno Tech Group; Leeds; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

30 days annual leave

Private medical cover

4x salary Death in Service

Maternity pay after 1 year

Paternity pay after 1 year

Pension scheme

Training & development

Social events

Job summary

Zuno is seeking an Engineer Scheduler in Leeds to help manage engineers' diaries, coordinate workloads and resolve scheduling issues for customers. You will work closely with engineers and customers to offer practical solutions and keep projects on track.

The ideal candidate is an organized communicator with excellent written and spoken English, comfortable with Microsoft and Google tools, able to stay calm under pressure and thrive in a fast-paced team.

Qualifications

• Confident speaking with engineers and customers over the phone.
• Ability to build and maintain strong relationships with customers and engineers.
• Proactive, hardworking with a positive attitude and team focus.
• Excellent verbal and written communication skills.
• Proficient with Microsoft and Google software and quick learner.
• Calm, organized and effective under pressure with strong attention to detail.

Responsibilities

• Remotely assist engineers with their diary management and workload.
• Communicate with engineers and customers offering solutions, recommendations and reassurance.
• Monitor and action any planning issues that may arise.
• Build relationships with different teams within the company.
• Be reactive, engaged and forward thinking.

Job description

Engineer Scheduler

Leeds Office

Full Time

Job Summary

We’re looking for a driven and passionate Engineer Scheduler to join our growing team at Zuno. You’ll play a key role in our continued growth, working closely with engineers and customers to manage schedules and resolve any issues that arise.

Key Responsibilities

• Remotely assist engineers with their diary management and workload
• Communicate with engineers and customers offering solutions, recommendations and reassurance
• Monitor and action any planning issues that may arise
• Build relationships with different teams within the company
• Be reactive, engaged and forward thinking

Who you are

• Confident speaking with engineers and customers over the phone on a daily basis
• Able to build and maintain strong relationships with both customers and engineers
• Proactive, hardworking and motivated, with a positive attitude and a strong team focus
• Excellent verbal and written communication skills
• Comfortable using Microsoft and Google software and able to learn new systems quickly
• Able to remain calm, organised and effective when working under pressure
• Strong organisational skills with excellent attention to detail
• Friendly, approachable and confident in your communication style
• A positive and adaptable team player who enjoys working in a fast-paced environment

About Zuno

When you join Zuno, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with E.on, EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers/Watford Football Clubs – among others. Backed by Brookfield and a part of the HomeServe group, a team that works together to empower our customers' homes and lives.

Zuno offers…

• A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties.
• A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers.
• Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression.
• Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products.
• Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quiet Mark approved.
• Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group

Benefits

• 30 days annual leave + bank holidays
• Private medical cover with Aviva*
• 4 x salary Death in Service cover with Zurich*
• Paid 6 months maternity pay after a year of service
• Paid paternity pay after a year of service
• Salary sacrifice pension matched up to 6%
• Ongoing training & development opportunities
• Social events

*After probationary period