Engineer - Cloud (Previous Relevant Experince is Required)

JR United Kingdom; Doncaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Cloud Engineer to join their Engineering team in Southampton. This role involves developing relationships with customers, supporting their needs, and collaborating with various teams to ensure high satisfaction. Ideal candidates will have a passion for Cloud technologies and relevant certifications, along with strong communication and problem-solving skills. The company offers a supportive environment with opportunities for growth and a range of benefits.

Benefits

26 days annual leave plus options to buy or sell days

Company pension scheme

Family-friendly policies

Health and wellbeing support

Discount schemes

Continuous learning and support

Qualifications

• Interest in Cloud technologies, including Azure knowledge.
• Experience in a medium to large support environment.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on accounts as necessary.
• Create and review technical documentation.

Skills

Cloud technologies

Leadership

Communication

Problem-solving

Education

Microsoft certifications such as MCSA or VCP

Tools

Azure

Linux

MS SCCM

MS Exchange

SQL Server

VMware vCloud Director

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

Doncaster, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will develop and maintain engineering and technical relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams are committed to bringing the digital revolution to various sectors, building networks and systems for millions, with complex work that offers great rewards and impactful results.

What you’ll do as a Cloud Engineer:

• Train internal engineering staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on accounts as necessary.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes for task allocation, completion, reporting, and change management.
• Support Proof of Concept scenarios, Type Approval activities, and lab testing.
• Create and review technical documentation such as TA, POC, RFC, WI, and SoW.
• Assist in pre-staging equipment for customer projects or installations.
• Participate in customer meetings including support reviews, project roadmaps, and incident reviews.
• Ensure accurate and timely submission of timesheets and expenses.
• Link certifications and training to business objectives.
• Adhere to GDPR and security policies regarding data and information handling.

Who you are:

The ideal candidate will have an interest in Cloud technologies, including some Azure knowledge, Linux, MS SCCM, and MS Exchange. Experience in a medium to large support environment and On-premise Cloud Services is desirable. Skills include:

• Microsoft certifications such as MCSA or VCP (desirable)
• Networking concepts
• SQL Server clustering and availability groups
• Azure MFA and Identity Services
• Microsoft System Configuration Manager
• Microsoft Exchange Server 2016+
• VMware vCloud Director
• Leadership and collaboration skills
• Strong communication and problem-solving abilities

What we offer:

We provide opportunities for development across sectors, roles, and technologies, with a focus on inclusion and diversity. Benefits include:

• 26 days annual leave plus options to buy or sell days
• Company pension scheme
• Family-friendly policies
• Health and wellbeing support
• Discount schemes
• Continuous learning and support

Our values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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