Field Service Engineer

Kingspan Water & Energy; Aston Clinton; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

33 days leave

Pension 5% match

Life Assurance 4x salary

Company van

Lunch allowance

Overtime rates

Job summary

Kingspan Light, Air + Water is seeking a Field Service Engineer to join our team covering Aylesbury or Hertfordshire. You will attend customer sites to service, repair, commission and inspect wastewater treatment plants, pump stations, oil interceptors and rainwater harvesting systems.

This role requires strong communication, safety awareness and a focus on first-time fixes, with on‑the‑job training and clear escalation processes.

Qualifications

• Relevant experience in a similar role.
• Clean driving license and licence check.
• Proficiency in IT including Microsoft Office and PDA software.
• Strong troubleshooting skills.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.

Responsibilities

• Attend customer premises for service, repair and inspections.
• Diagnose faults and aim for first-time fix.
• Lone working with on-site updates and ETA communication.
• Maintain company property and vehicles to policy.

Skills

Communication skills

Troubleshooting

Time management

Independence

Teamwork

Tools

Microsoft Office

PDA software

Job description

Are you a skilled, customer-focused professional seeking a rewarding opportunity? We are looking for a Field Service Engineer to join our team. This role will cover Aylesbury or Hertfordshire (HP/AL Postcode). You'll deliver exceptional service, leveraging technical expertise and communication skills to ensure customer satisfaction while adhering to safety standards and company procedures. Attending customers premises to conduct service, repair, commissioning & inspections to market leading wastewater treatment plants, pump stations, oil interceptors & rainwater harvesting systems. As a Field Service Engineer, you'll tackle diverse tasks in an environment that values growth. Whether troubleshooting in the field, excelling in customer service, or undergoing advanced training, each day offers new challenges and rewards.

What We Offer

• Annual Leave: 33 days
• Pension Scheme: 5% company match.
• Life Assurance: 4x your salary.
• Tools Provided: Company van and tablet.
• Working Hours: 8:00 AM-5:30 PM, Monday to Friday (42 hours/week).
• Lunch Allowance.
• Overtime Rates: Time and a third (Mon-Fri outside regular hours); Time and a half on optional Saturdays.

Key Responsibilities

Attending customers premises to conduct service, repair, commissioning & inspections to market leading wastewater treatment plants, pump stations, oil interceptors & rainwater harvesting systems.

• Perform confined space entry for internal inspections / repairs.
• Diagnose faults to repair or replace equipment with a focus on first‑time, first‑fix (FTFF) to give customers peace of mind.
• Communicate issues, problems, and solutions through escalation points.
• This position is mainly lone working.
• Ensure customers are contacted first thing with ETA and keep them updated of any delays.
• Carry out a visual risk assessment on each job as required and raise any concerns with line manager.
• Provide feedback on parts used in line with procedures to complete a task ensuring at all times parts are pre‑paid when dealing with an end‑user.
• Deliver good customer service at all times and discuss recommendations onsite including service plans and upgrade options, noting these in your report.
• Carry out monthly stock takes on van stock or stock stored at lock‑ups.
• Carry out on‑the‑job training and partake in personal training courses as required.
• Liaise with customer on site as required and keep them abreast of any issues/updates on their expectations and seek office involvement where additional unforeseen costs will require payment.
• Ensure all company property and vehicles are maintained in line with company policy.

Essential Criteria

• Relevant experience in a similar role.
• Physically fit for the job (medical assessment may apply).
• Clean driving license and undergo a driving licence check.
• Proficiency in IT, including Microsoft Office and PDA software.
• Strong troubleshooting skills in challenging environments.
• Excellent communication skills (verbal and written).
• Exceptional organisational and time‑management skills.
• Ability to work both independently and as part of a team.
• Strong problem‑solving skills and customer‑focused mindset.
• Ability to work under pressure and adapt to a fast‑paced environment.

Desirable Criteria

• Experience in electrical or mechanical engineering.
• Minimum 2 years’ experience working in the wastewater/water industry.
• Familiarity with the wastewater industry, including sewage systems.
• Proven experience working with sewage treatment/pump stations.

About Kingspan Light, Air + Water

Kingspan Light, Air + Water is a global division of Kingspan Group, operating in 20 countries. We design, manufacture, and service innovative solutions for daylighting, smoke ventilation, water management, and safe storage. Our mission is to create sustainable, high‑performing buildings that prioritise comfort, safety, and environmental responsibility.

Kingspan is an equal opportunity employer, welcoming candidates from all backgrounds and experiences.