Engaging Keyholder — Elevate Customer Experience

Deckers Brands; Greater London; On-site; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Discounts

Uniform allowance

In-store discount

Job summary

Deckers Brands is seeking a Part-Time Keyholder for the UGG Covent Garden store. You will create personalised shopping experiences, greet customers promptly, and communicate our sustainability initiatives and brand values.

The role emphasizes delivering exceptional service, product knowledge, and supporting store teams in a fast-paced retail environment. Join a dynamic team at Covent Garden, helping drive customer satisfaction while upholding the UGG brand image and Deckers Brands’ commitments

Qualifications

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility
• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• Excellent team building skills
• You have a problem solving mindset and approach challenges with agility
• Previous Retail experience

Skills

Customer service

Brand knowledge

Communication

Teamwork

Job description

Deckers Brands is seeking a Part-Time Keyholder for the UGG Covent Garden store. You will create personalised shopping experiences, greet customers promptly, and communicate our sustainability initiatives and brand values.

The role emphasizes delivering exceptional service, product knowledge, and supporting store teams in a fast-paced retail environment. Join a dynamic team at Covent Garden, helping drive customer satisfaction while upholding the UGG brand image and Deckers Brands’ commitments