Keyholder - Ugg, Covent Garden

DECKERS; Greater London; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Discounts

Uniform Allowance

Mentorship Program

Job summary

UGG, a Deckers Brands division, is seeking a Part-Time Keyholder for Covent Garden. You will deliver exceptional customer experiences, greet customers promptly, answer questions about products, and help promote our services and returns policy while upholding the brand's dress code.

You will stay up to date with product knowledge, support the team to meet store goals, multitask in a fast-paced environment, and represent UGG with enthusiasm and professionalism.

Qualifications

• Strong communication skills and friendly demeanor.
• Previous retail experience preferred.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver exceptional customer service and greet customers as they enter.
• Answer product questions and explain return policies clearly.
• Promote brand initiatives and maintain knowledge of promotions and stock.
• Represent UGG with a positive, professional appearance and assist teammates.

Skills

Communication

Team player

Multitasking

Customer service

Job description

Part-Time Keyholder, UGG - Covent Garden

About UGG

At UGG, a division Deckers Brands, we exist to transform the lives of our customers and each other by sharing our passion and love for UGG. We're driven by a clear mission: to bring the UGG brand to life through every interaction and evolve industry ideas by delivering experiences our customers' desire. As a member of the Deckers Family, you represent our brands and deliver unique, personalized shopping experiences.

Summary

Our Keyholders are critical to the success of our stores. It's your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the UGG brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products. As a Sales Lead with Keys, you operate as part of dynamic team and you cooperate to achieve business goals.

Description

As an UGG Keyholder, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance our modeling our Service Training Program and you greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy. You maintain and model a positive, cheerful attitude with customers and team members and promote the store and brand image in all interactions including adhering to a dress code. You make yourself personally available to all customers in order provide exceptional service to both our in-store customers and those who call on the phone.

Core Competencies

• Ensure the highest level of customer service possible
• Prioritise brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi-task in a fast-paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

Who You Are

• A natural communicator who conveys the UGG and Deckers Brands vision and mission
• A motivated team player and self-starter
• Excellent team building skills
• You have a problem solving mindset and approach challenges with agility

We Would Love to Hear From People With:

• Previous Retail experience

What We Will Give You

• Extras, perks & volunteering opportunities - Being a valued member of the UGG and Deckers Brands team means more than just a paycheck. From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development; Deckers Brands was built on the idea of pursuing passion. That's why we offer extensive opportunities and support for personal and professional development including a Global Mentorship Program
• Uniform Allowance
• Discount off the Deckers Brands' (UGG, HOKA, Teva) online, and instore discount.

Equal Employment Opportunity

Diversity and inclusion are key to our success. We are proud to be an equal opportunity employer and our employees are people with different strengths, experiences and backgrounds who share a passion for our brands. We welcome qualified applicants embracing their race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, mental or physical disability, medical condition and all of the other beautiful parts of your identity.

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