Engaging Front Desk Assistant at Leisure Centre (Casual)

Serco Group Plc; Turves Green; On-site; GBP 1,130,000 - 1,751,000; Part time

Benefits offered by this job

Free gym membership

DBS checks & safeguarding training

Free swimming lessons

Pension contributions

Training and development

Wellbeing app & discounts

Retail discounts

Job summary

Birmingham Community Leisure Trust is seeking a Casual Receptionist to support Northfield Leisure Centre. You will welcome visitors, assist with bookings, process payments and promote leisure services to help deliver healthier and happier community experiences.

The role involves handling inquiries, maintaining safety standards and working on a casual, holiday/sickness cover basis at Northfield Leisure Centre. Training and benefits are provided to support your development and wellbeing.

Qualifications

• Excellent customer care and communication skills.
• Confident using computer systems and digital tools.
• Experience in a customer-facing environment, ideally within leisure, hospitality or a similar setting.

Responsibilities

• Welcome customers and provide excellent service both in person and over the telephone.
• Operate the computerised front-of-house system, process payments, issue receipts and follow financial procedures.
• Balance daily income and support banking processes in line with established procedures.
• Manage facility bookings and respond to general enquiries efficiently and professionally.
• Promote and sell the products and services offered across the leisure service.
• Support marketing activities by displaying promotional materials and assisting with promotional initiatives where required.
• Follow all health and safety procedures and carry out any additional duties assigned by the Duty Manager.

Skills

Customer service

Communication

IT literacy

Hospitality experience

Diversity engagement

Tools

Front-of-house system

Job description

Birmingham Community Leisure Trust is seeking a Casual Receptionist to support Northfield Leisure Centre. You will welcome visitors, assist with bookings, process payments and promote leisure services to help deliver healthier and happier community experiences.

The role involves handling inquiries, maintaining safety standards and working on a casual, holiday/sickness cover basis at Northfield Leisure Centre. Training and benefits are provided to support your development and wellbeing.