Education Inclusion Practitioner

Serco Limited; Marchington; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Holidays and leave

Pension

Training and development

Health and wellbeing

Discounts

Volunteer days

Employee networks

Job summary

Serco Limited is seeking an Education Inclusion Practitioner for HMP Dovegate in Staffordshire to deliver specialist inclusion, SEND and pastoral support, enabling learners to access education safely and effectively.

The role focuses on reducing barriers, boosting employability, and building confidence and resilience among learners in a prison setting, with collaboration across education and custody teams to ensure inclusive practice.

Qualifications

• Experience supporting learners with SEND, neurodiversity or additional learning needs in education or support settings.
• Knowledge of inclusive teaching strategies, access arrangements and behaviour support approaches.
• Experience delivering pastoral or mentoring support and developing personalised learning plans.
• Strong communication skills with the ability to build rapport with vulnerable learners.
• Calm, resilient behaviour management and the ability to work in a complex environment.
• Competent ICT skills for maintaining accurate and timely records.

Responsibilities

• Carry out diagnostic assessments, screeners and profiles to identify learning needs and share with colleagues.
• Develop and review ILPs, maintain a caseload and meet CDI timescales.
• Deliver personalised academic and pastoral interventions for learners with SEND or neurodiversity.
• Staff and manage the Resilience Room as a calm, structured space to support re-engagement.
• Provide guidance to tutors on adaptive teaching and inclusive practice.
• Maintain accurate CMS records including attendance, progress and interventions.
• Work with prison officers, healthcare, psychology and offender management teams.
• Follow safeguarding, security and compliance procedures at all times.
• Contribute to continuous improvement and service development activities.

Skills

SEND support

Inclusive teaching

Pastoral support

Behaviour management

Communication skills

ICT for records

Tools

CMS

Job description

EducationInclusion Practitioner

Location:HMP Dovegate, StaffordshireST14 8XR

Salary:Competitiveplus excellent benefits

Schedule:08.15 am - 5.00pm, Monday to Friday. 40 hours per week

Ready toimpacta better future?

As an Inclusion Practitioner in our Justice and Immigration team,you'llprovide specialist inclusion, SEND (special educational needs and disabilities), and pastoral support that helps learners access education safely and successfully. Your work will promote confidence, resilience, and positive engagement - supporting rehabilitation and helping individuals develop the skills they need for a more positive future.

You'llplay a vital role in creating an inclusive learning culture across the prison. Working closely with colleagues,you'llensure learners withadditionalneeds have the right support, encouragement, and adjustments to progress with confidence. Your work will help reduce barriers, boost employability, and contribute to safer, more supportive communities.

Whatyou'lldo as anEducationInclusion Practitioner

You'llbe entrusted to:

• Carry out diagnostic assessments, screeners, and profiles toidentifylearning needs and ensure these are shared with relevant colleagues.

• Develop and review Individual Learning Plans (ILPs),maintaininga caseload and meeting required CDI timescales.

• Deliver personalised academic and pastoral interventions for learners with SEND, neurodiversity, or otheradditionalneeds.

• Staff and manage the Resilience Room as a calm and structured environment that supports reengagement and behaviour regulation.

• Provide guidance to tutors on adaptive teaching, reasonable adjustments, and inclusive practice.

• Maintainaccuraterecords on CMS, including learner attendance, progress, and support interventions.

• Work collaboratively with prison officers, healthcare, psychology, safer custody, and offender management teams.

• Follow all safeguarding, security, and compliance procedures,maintainingthe highest professional standards.

• Contribute to continuous improvement, inspection readiness, and service development activities.

Does this sound like you?

You’ll be a great fit for this role if you have:

• Experience supporting learners with SEND, neurodiversity, oradditionallearning needs in an educational or support environment.

• Knowledge of inclusive teaching strategies, access arrangements, and behaviour support approaches.

• Experience delivering pastoral or mentoring support and developing personalised learning plans.

• Strong communicationskills, with the ability to build rapport with vulnerable learners.

• Calm, resilient behaviour management skills, and the ability to work confidently in a complex environment.

• Competent ICT skills formaintainingaccurateandtimelyrecords.

Vetting and checks:

An Enhanced DBS check isrequiredfor this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police,in accordance withthe Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We'reone of the top 1% of international employers, so you can have confidenceyou'llbe part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression,we'reproud to offer clear development opportunities - and the support and tools to help you seize them.

What we offer

• Holidays:25days plus bank holidays (and theoptionto buy up to fiveadditionalleave days each year)

• Pension:Up to 6% contributory pension scheme

• Training and development:Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression

• Health and wellbeing:Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service

• Discounts:Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel

• Charity:Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity

• Employee networks:Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. Theyrepresentand empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.

Let'simpacta better future, together.