Engagement Officer

Queen Mary University of London; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Queen Mary University of London is seeking a proactive Engagement Operations Coordinator to sit at the heart of the Engagement team. You will manage communications, events, and data flows that demonstrate the impact of our civic engagement work.

Based in London, you will handle newsletters, CMS tasks, and financial administration, while supporting committee work and external partnerships. A flexible, team-oriented approach is essential to thrive in this busy, multi-stakeholder environment.

Qualifications

• Experience in admin, coordination or support in busy multi-stakeholder environments.
• Experience supporting communications channels (newsletters, webpages, social media) and coordinating events.
• Financial admin experience (POs and invoices) and maintaining records.
• Committee or meeting support with minute-taking and actions follow-up.
• Strong organisation, communication, IT skills and attention to detail.
• Ability to work independently and as a team across the university and external partners.

Responsibilities

• Run communications channels and newsletters, refresh webpages and social channels.
• Coordinate events from booking to on-the-day delivery.
• Raise purchase orders and process invoices; manage Agresso records.
• Pull together data to show the impact of engagement work.
• Serve as first point of contact and manage a varied workload.

Skills

Administrative skills

Coordination

Event coordination

Communications

Invoicing

Minute-taking

Education

Degree or equivalent

Tools

CMS

Mailchimp

Canva

Agresso

Job description

This is a rare chance to sit right at the heart of Queen Mary's Engagement team, the group that brings the University's public and civic engagement together under a single plan. Working across our three pillars (Engaged Research, Engaged Education and Engaged Partnerships), you will be the person who keeps everything moving and connected.

No two weeks will look the same. One day you might be producing the team's newsletter or refreshing our webpages and social channels; the next, coordinating a grant panel, setting up an engagement forum, or supporting one of our partnership networks across east London. You will run our communications channels, coordinate events from booking pages through to on-the-day delivery, keep our finances and records in good order (including raising purchase orders and processing invoices on Agresso), and help pull together the data that shows the difference our work makes.

You will be the team's reliable first point of contact, trusted to organise a busy and varied workload with real independence. If you enjoy variety, thrive on making things happen, and want to see the tangible impact of engagement work up close, this role puts you in the middle of it all.

About You

We are looking for a brilliant organiser who loves getting things done. You will bring:

• A degree or equivalent qualification, and experience in an administrative, coordination or support role in a busy, multi-stakeholder environment
• A track record of supporting communications channels (newsletters, webpages, social media, shared inboxes) and of coordinating events, including booking and registration systems
• Confidence with financial administration (raising purchase orders and processing invoices, ideally on Agresso or a similar system) and with maintaining accurate records and databases
• Experience of committee or meeting support, including minute-taking and following up actions
• Excellent organisation, first-rate written and spoken communication, strong IT skills, and a sharp eye for detail
• The ability to work on your own initiative and as a genuine team player, building good relationships across the University and with external partners

Experience of higher education, or of public and civic engagement, and familiarity with tools such as a CMS, Mailchimp or Canva, would all be a bonus. A willingness to work flexibly on occasion, including the odd evening or weekend event, completes the picture.

About the Team

The Engagement team sits within the Office of the Principal and brings the University's public engagement and civic engagement functions together as one team, working to one plan. We enable engagement across three pillars (Engaged Research, Engaged Education and Engaged Partnerships), partnering with colleagues across Queen Mary and with communities and organisations across east London and beyond. This is a small, ambitious and friendly team where a cross-cutting role like this one really is central to what we deliver, and where you will get exposure to the full breadth of the University's civic mission.

Queen Mary University of London
Mile End Road
London E1 4NS
[phone]