Engagement Duty Worker

Change Grow Live; Coventry; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

25 days holiday (+ bank holidays)

paid wellness hour

wellness hub

Employee Assistance Programme

contributory pension scheme

discounts on shopping

cinema

holidays

benefits

friendly and supportive team

Training and development opportunities

refer-a-friend scheme

Job summary

Change Grow Live in Coventry is recruiting an Engagement Duty Worker to join the Brief Intervention team. You will support people with substance misuse issues through one-to-one and group sessions, delivering psychosocial interventions and harm-reduction advice in a compassionate, safeguarding-focused environment.

The role requires flexible hours, including some evenings and weekends, and a willingness to conduct home visits.

Qualifications

• Solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• Able to work independently, manage time effectively and prioritise competing demands.
• Flexible approach; occasional late evenings and weekends may be required.
• Willingness to conduct home visits; valid driver’s license advantageous.
• Knowledge of mental health interventions and safeguarding best practices.
• Team-oriented with ability to collaborate with diverse professionals.
• Commitment to safeguarding and information governance.
• Desire for continuous learning and professional growth.

Responsibilities

• Engage with individuals experiencing substance misuse challenges, offering advice, support, and recovery-focused interventions.
• Conduct triage and personalised assessments to identify the best pathways for structured treatment.
• Conduct substance screening and blood born virus testing alongside completing AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver robust harm-reduction advice and brief interventions during the triage and personalised assessment process.
• Contribute to the ongoing development of the referral into treatment pathway
• Monitor and maintain the referrals coming into treatment to ensure our clients are able to access appropriate treatment in a timely manner.
• Proactively manage any safeguarding concerns that arise during the triage process. Including the completion of ongoing referrals.

Skills

Substance misuse understanding

Communication skills

IT proficiency

Independent working

Time management

Flexibility

Safeguarding knowledge

Team collaboration

Willingness for home visits

Job description

Overview

Believe in People?

The best people have one thing in common.

They care.

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Engagement Duty Worker. With this role you’ll be working as part of the Brief Intervention team, based in Coventry supporting people with their drug and/or alcohol issues using Psychosocial Intervention in both one-to-one and group settings.

Where: Coventry

Hours: Full Time, 37.5h per week

Contract Type: Permanent

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

With this role you’ll be working as part of Brief Intervention team, based in Coventry.

Key Responsibilities:

• Engage with individuals experiencing substance misuse challenges, offering advice, support, and recovery-focused interventions.
• Conduct triage and personalised assessments to identify the best pathways for structured treatment.
• Conduct substance screening and blood born virus testing alongside completing AUDIT and SADQ screening tools.
• Coordinate clinical assessments with the nursing team as needed.
• Liaise with partner agencies to ensure seamless service user engagement.
• Deliver robust harm-reduction advice and brief interventions during the triage and personalised assessment process.
• Contribute to the ongoing development of the referral into treatment pathway
• Monitor and maintain the referrals coming into treatment to ensure our clients are able to access appropriate treatment in a timely manner.
• Proactively manage any safeguarding concerns that arise during the triage process. Including the completion of ongoing referrals.

About You

We’re seeking a proactive and compassionate individual with:

• A solid understanding of substance misuse and experience in a similar field.
• Excellent communication skills, both verbal and written, with strong IT proficiency.
• The ability to work independently, manage time effectively, and prioritise competing demands.
• A flexible approach, with the capacity to occasionally work late evenings and weekends.
• A willingness to conduct home visits where needed, making a valid driver’s license an advantage.
• Knowledge of mental health interventions and best practices.
• A team-oriented mindset, with the ability to collaborate with diverse professionals and stakeholders.
• A commitment to safeguarding and adherence to information governance processes.
• A drive for continuous learning and professional growth, including supporting the development of colleagues.

What We Offer

At Change Grow Live, we believe in taking care of our team so they can focus on what they do best. We offer:

• 25 days holiday (+ bank holidays), increasing with length of service (capped at 30 days).
• A paid wellness hour each week, access to a wellness hub, and an Employee Assistance Programme.
• A contributory pension scheme.
• A range of benefits, including discounts on shopping, cinema, holidays, and more.
• A friendly and supportive team environment.
• Training and development opportunities to help you progress in your career.
• A refer-a-friend scheme with generous vouchers for successful referrals.

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

A note about using AI in your application

AI can be areally helpfultool when putting together your application, and we're happy for you to use it. However,what we're most interested in is you.

We want to understand your experiences, achievements and strengths, so please make sure your application reflects your own story and clearly shows how you meet the essential criteria and the impact you've made in previous roles.

There's no need to write in a particular style. The strongest applications are those that are authentic, specific and clearly demonstrate your skills, experience and potential.We look forward to learning more about you.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

Salary Range (pro rata if part time)

CGL points 20 to 23 (£26,296.03 - £28,557.79)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Closing Date

29/10/2026

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Craig Henderson | [e-mail] | 07867337884This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.