Engagement Coordinator - Help People Start Sustainable Work

Fedcap Group; Reading; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days leave

Benefits scheme

Cycle to work

Pension 5% match

Life assurance

Wellbeing resources

Job summary

Fedcap UK is seeking an Engagement Coordinator to help people join the Restart programme. You will conduct friendly warm handover calls, coordinate with Jobcentre Plus teams, and ensure a smooth start for each participant. This role is office-based in Reading or Guildford with occasional travel to local Job Centres.

The position offers a salary of £26,227 and a Monday–Friday, 9am–5pm schedule, with a focus on delivering high-quality customer experiences and meeting targets.

Qualifications

• Strong customer service experience, either by phone, remotely or face to face.
• Ability to work to targets/SLAs in a fast-paced, deadline-driven environment.
• Confidence communicating with a range of internal and external stakeholders.
• Ability to stay calm under pressure and show appropriate empathy and active listening skills.
• Understanding of local labour markets and the barriers people may face.
• Commitment to Fedcap values: Kindness, Respect, Integrity and Innovation.

Responsibilities

• Deliver 15-minute warm handover calls to ensure a seamless transition onto the programme.
• Booking initial appointments with the appropriate Employment Advisers.
• Building effective relationships with JCP colleagues and maintaining regular communication to support referrals attending.
• Following up via email and phone to rebook non-attended appointments.
• Working to agreed referral, service and quality targets.

Skills

Customer service

Communication

Empathy

Active listening

Calm under pressure

Target-driven

Stakeholder management

Local labour markets knowledge

Job description

Fedcap UK is seeking an Engagement Coordinator to help people join the Restart programme. You will conduct friendly warm handover calls, coordinate with Jobcentre Plus teams, and ensure a smooth start for each participant. This role is office-based in Reading or Guildford with occasional travel to local Job Centres.

The position offers a salary of £26,227 and a Monday–Friday, 9am–5pm schedule, with a focus on delivering high-quality customer experiences and meeting targets.