Engagement Consultant

TN United Kingdom; Manchester; On-site; GBP 23,000 - 37,000; Full time

Job summary

An innovative company in Manchester is seeking a proactive Retentions Manager to enhance customer loyalty and satisfaction. In this vital role, you will develop and implement strategies to retain existing customers, working closely with various departments to address their needs. You will monitor retention metrics, engage directly with customers, and continuously improve processes. This position offers a competitive salary, a supportive team environment, and opportunities for professional growth. Join a dynamic workplace dedicated to excellence and customer satisfaction.

Benefits

Competitive salary

Comprehensive training

Career progression

Generous holiday allowance

Additional company benefits

Qualifications

• Proven experience in customer retention or account management.
• Strong analytical skills to interpret customer data and trends.

Responsibilities

• Develop and execute retention strategies to reduce customer churn.
• Monitor and report on retention metrics and performance.

Skills

Customer Retention

Analytical Skills

Communication Skills

Problem-Solving

Interpersonal Skills

Tools

CRM Software

Job description

Social network you want to login/join with:

About Us: We are a leading and innovative company based in Manchester, committed to providing exceptional services to our valued customers. Our team is dedicated to maintaining the highest standards of customer satisfaction and retention. We pride ourselves on our dynamic work environment and our culture of continuous improvement and excellence.

Job Description: We are seeking a proactive and results-driven Retentions Manager to join our dedicated team. In this crucial role, you will be responsible for developing and implementing strategies to retain our existing customers, ensuring their continued satisfaction and loyalty. You will work closely with various departments to identify and address customer needs, resolve issues, and enhance overall customer experience.

Key Responsibilities:

* Develop and execute retention strategies to reduce customer churn and increase loyalty.
* Book Appointment for Field based BDM’S
* Work closely with the sales and customer service teams to address and resolve customer concerns.
* Implement and manage retention campaigns, promotions, and initiatives.
* Monitor and report on retention metrics and performance, providing actionable insights.
* Train and support team members in effective retention techniques and customer relationship management.
* Engage with customers directly to understand their needs and provide tailored solutions.
* Continuously improve retention processes and customer touchpoints.

Qualifications:

* Proven experience in a customer retention or account management role.
* Strong analytical skills with the ability to interpret customer data and trends.
* Excellent communication and interpersonal skills.
* Ability to build and maintain strong customer relationships.
* Proactive problem-solving skills and a customer-focused mindset.
* Ability to work collaboratively across departments.
* Experience with CRM software and other customer management tools.

* Competitive base salary of £23,000 with an OTE of £37,000.
* Opportunity to work in a supportive and dynamic team environment.
* Comprehensive training and ongoing professional development.
* Clear path for career progression and growth within the company.
* Generous holiday allowance and additional company benefits.