CUSTOMER ENGAGEMENT SPECIALIST - 6-month fixed term contract

MA Agriculture; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

An innovative firm is seeking a Customer Engagement Specialist to support farmers and contractors in the UK. This remote role involves guiding users through onboarding, providing hands-on assistance, and representing the product at events. With a focus on building lasting relationships, you will help customers realize the full potential of farm technology. The position offers professional growth and a chance to make a meaningful impact in the agricultural community. If you're passionate about agriculture and enjoy helping others, this role is perfect for you.

Benefits

Professional Growth

Career Development

Flexible Work Environment

Supportive Team Culture

Qualifications

• Solid understanding of UK farming and contracting.
• Self-driven with a people-first, helpful mindset.

Responsibilities

• Guide farmers and contractors through onboarding and setup.
• Support users via calls, video sessions, and face-to-face visits.
• Gather and relay feedback to improve user experience.

Skills

Agricultural Expertise

Clear Communication

Customer Support

Relationship Building

Job description

Agriculture Portfolio – Remote role with travel across key farming regions in the UK

We’re looking for a Customer Engagement Specialist to help farmers and contractors adopt our innovative app designed to strengthen working relationships and unlock the real return on investment from farm technology. Use your agricultural expertise to directly help UK farmers and contractors succeed with an app that improves collaboration and tech ROI.

This platform (Farmo) creates transparent connections between farmers and contractors, helping them build more efficient, reliable working relationships – and opening up further opportunities. Your role is to help them get started, stay supported, and see the value quickly.

As our Customer Engagement Specialist, you’ll work directly with farmers and contractors, providing practical, hands-on guidance – whether through calls, on-farm visits, or at events. You’ll be the trusted voice who understands the realities of working in agriculture and can help customers get tangible results from our products.

The salary is up to £40,000 (DOE) plus company benefits.

What You’ll Do:

• Guide farmers and contractors through onboarding and setup
• Support users via calls, video sessions, and face-to-face visits
• Represent the product at farm events, shows, and demo days
• Gather and relay feedback to help improve user experience
• Contribute to user support materials (guides, tips, videos)
• Build lasting relationships that lead to long-term engagement and advocacy

What We Offer:

• Professional growth, career development, and training
• No two days are alike! This is a flexible, supportive role where you'll have the opportunity to make a real impact in the farming community.
• The chance to work on a meaningful product for UK agriculture.

What We’re Looking For:

• Alignment with our values. If you're passionate, creative, fair, and nurturing, you’ll thrive in our culture.
• A solid understanding of UK farming and/or contracting
• Clear, confident communication
• Willingness to travel across farming regions when needed
• Self-driven with a people-first, helpful mindset

Farmo is a digital platform designed to connect farmers and contractors seamlessly, making it easier to build reliable working relationships, manage jobs efficiently, and unlock the full potential of farm technology.

PLEASE NOTE - All applicants must demonstrate the right to live and work in the UK. We are currently unable to offer sponsorship. We celebrate Diversity, Equality & Inclusion at Mark Allen. We hire great people from diverse backgrounds because it makes our company stronger. Embrace your strengths! If you’re excited about this role, we encourage you to apply, even if your experience doesn’t perfectly match every listed bullet point. You may be just the right candidate for this or other roles in our business. Mark Allen has seven divisions: MA Agriculture, MA Business, MA Dentistry Media, MA Education & Music, MA Exhibitions, MA Financial Media, and MA Healthcare, with 550 employees across 7 offices. Content is key to everything we do, across print, digital, content, or events. Our business has grown rapidly since 1985, and we’re just getting started.