Engagement and Support Coordinator

The Society of St James; Manor Park; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave

Flexible working options

Buy additional annual leave

Comprehensive induction and training

Employee Assistance Programme (EAP)

Cycle to work scheme

Discounted laptops and Jamie'sComput​s

Electric Car Scheme

Job summary

The Society of St James is seeking a role-focused candidate to support adults experiencing homelessness and related needs in Southampton. You will manage a caseload, work with partner agencies, and help individuals improve living skills, sustain housing, and engage in education or meaningful activities.

We value safeguarding, partnership work, and empowering service users to live independently, while addressing complex issues including mental health and substance misuse.

Qualifications

• Experience/Knowledge of working with people with histories of homelessness, mental health problems and substance misuse.
• Experience of dealing with difficult and challenging behaviour.
• Understanding of the effects of alcohol and substance use on mental health.
• Understanding of equality and diversity, with respect to staff and service users.
• Knowledge of safeguarding and protection procedures and protocols for vulnerable adults.

Responsibilities

• Manage a caseload of vulnerable individuals for whom homelessness or risk of homelessness is a real challenge.
• Motivate and support service users to improve daily living skills, retain and sustain accommodation, engage in meaningful occupation or learning opportunities.
• Promote empowerment and independence among service users.
• Work with partner agencies to support people and promote wellbeing.
• Collaborate with team in Southampton and liaise with external partners.

Skills

Experience with homelessness

Organisational skills

IT skills

Partnership working

Initiative / self-motivation

Job description

Are you looking for a role that makes a real difference in people's lives, that is both rewarding and fulfilling? The successful post holder will manage a caseload of vulnerable individuals for whom homelessness, a risk of homelessness or unsuitable housing is a real challenge. They may have issues relating to; substance misuse, mental ill health, (learning) disabilities or be in need resettlement support. You will work as part of a team within Southampton as well as with partner agencies to motivate and support service users to: improve their daily living skills, retain and sustain their accommodation, engage with meaningful occupation or learning opportunities, and will promote empowerment and independence.

The successful candidate will have knowledge and/or experience of working with individuals with complex needs and have knowledge of homelessness and related issues. You will have good organisational skills and the ability to work on your own initiative. You will have good partnership working skills and IT skills. Essentially a motivated individual who will be able to demonstrate:

• Experience/Knowledge of working with people with histories of homelessness, mental health problems and substance misuse.
• Experience of dealing with difficult and challenging behaviour.
• Understanding of the effects of alcohol and substance use on mental health.
• Understanding of equality and diversity, with respect to staff and service users.
• Knowledge of safeguarding and protection procedures and protocols for vulnerable adults.

This is an exciting opportunity to join a dynamic Charity and Housing Association. The Society of St James (SSJ) has been working in Hampshire for over 50 years, delivering high impact, person-centred, accommodation services to adults and young people experiencing homelessness, problematic substance use and mental health problems. We believe that every person is of worth and we are prepared to take risks to house and support the most at risk and socially excluded members of society.

We value and recognise our staff, offering some generous benefits, as well as the satisfaction of helping vulnerable people:

• A competitive annual leave entitlement of 25 days rising to 30 days, plus public holidays
• Flexible working options
• Buying additional annual leave
• Comprehensive induction and training
• Counselling, financial, personal support and health and wellbeing services via our Employee Assistance Programme
• Company cycle to work scheme
• Discounted laptops and computers with Jamie's Computers
• Electric Car Scheme

SSJ are an equal opportunity employer and we encourage applicants from all backgrounds and walks of life.