Engagement & Administration Specialist

Powys Teaching Health Board; Wales; On-site; GBP 21,000 - 27,000; Full time

Job summary

Powys Teaching Health Board is seeking an Engagement and Administration Officer to join the Powys Living Well Service. The role provides comprehensive clerical, administrative and secretarial support and involves engaging with service users, following approved scripts and procedures.

The post requires excellent computer literacy, strong organisation and communication skills, and a collaborative approach with health professionals and partner organisations.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to work collaboratively with health professionals, service users and partners.

Responsibilities

• Provide engagement and administrative support to the Powys Living Well Service.
• Onboard, follow up and chase calls with service users per scripts.
• Complete referral forms during engagement calls.
• Use digital systems, trackers and reporting tools to support service delivery.
• Record engagement activity and outcomes on approved digital systems and trackers.
• Answer incoming calls as part of the Powys Living Well Service administrative team and direct calls per agreed processes.

Skills

Excellent interpersonal and written/vo

Strong organisational skills

Administrative duties

Telephone handling

Tools

Digital systems

Trackers & reporting tools

Job description

Powys Teaching Health Board is seeking an Engagement and Administration Officer to join the Powys Living Well Service. The role provides comprehensive clerical, administrative and secretarial support and involves engaging with service users, following approved scripts and procedures.

The post requires excellent computer literacy, strong organisation and communication skills, and a collaborative approach with health professionals and partner organisations.