Dynamic Engagement & Admin Officer - Drive Service Delivery

Cardiff and Vale University Health Board; Llyswen; On-site; GBP 19,000 - 27,000; Full time

Job summary

Powys Teaching Health Board in Powys, Wales, is seeking an Engagement and Administration Officer to join the Living Well Service. The role provides clerical, administrative and secretarial support within a friendly, dynamic team. You will handle onboarding, follow-ups, referrals, and routine enquiries, using digital systems and trackers.

Welsh language skills are welcome, with training provided. This position emphasizes accuracy, data management and excellent communication to support service

Qualifications

• Educated to NVQ Level 3 or equivalent knowledge and experience.
• Knowledge of administrative processes and service support.
• Understanding of information governance, data protection and confidentiality.
• Working knowledge of digital systems used to record and manage information
• Experience using Microsoft Office applications, including Outlook, Word and Excel.
• Experience providing administrative cross-cover or supporting a team during periods of increased demand.
• Plan, prioritise and manage workload.
• Excellent verbal and written communication skills.
• Some ability to speak, read and/or write Welsh or eagerness to learn.

Responsibilities

• Provides engagement and administrative support to the Powys Living Well Service.
• Provides routine onboarding, follow up and chaser telephone calls with service users.
• Completes referral forms during engagement calls where required.
• Uses digital systems, trackers and reporting tools to support service delivery and monitoring.
• Records engagement activity, outcomes and non-responses accurately on approved digital systems and trackers to support pathway flow and reporting.
• Answers incoming calls as part of the Powys Living Well Service administrative team, responding to routine enquiries or directing calls.

Skills

Communication skills

Microsoft Office

Data entry / data management

Attention to detail

Teamwork

Welsh language skills

Digital systems literacy

Education

NVQ Level 3 or equivalent

Tools

Electronic forms

Job description

Powys Teaching Health Board in Powys, Wales, is seeking an Engagement and Administration Officer to join the Living Well Service. The role provides clerical, administrative and secretarial support within a friendly, dynamic team. You will handle onboarding, follow-ups, referrals, and routine enquiries, using digital systems and trackers.

Welsh language skills are welcome, with training provided. This position emphasizes accuracy, data management and excellent communication to support service