Health Visiting Admin & Clerical Coordinator

Betsi Cadwaladr University Health Board; Conwy; On-site; GBP 20,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board in North Wales seeks an administrative professional to support the Health Visiting and sleep clinic teams within a designated caseload. The post involves handling highly confidential information and delivering a high-level, efficient admin service to enable smooth service delivery.

You will prioritise workloads, communicate clearly with stakeholders, and adhere to organisational policies.

Qualifications

• GCSE standard or equivalent required.
• NVQ II Administration or demonstrable experience.
• Experience in clerical/administration work.
• Knowledge of confidentiality and sensitivity.
• Discrete and sensitive to the needs of others.
• Flexible approach to working and able to meet deadlines.
• Basic keyboard skills and IT literacy.
• Able to use electronic information systems.
• Excellent communication with stakeholders.
• Able to work in a busy office and handle multiple tasks.
• Ability to prioritise work.

Responsibilities

• Undertake clerical and word processing duties.
• Sending out information within specified time scale.
• Correct/accurate use of patient information using the patient administration systems.
• Maintain case notes in good condition.
• Booking /rearranging of meetings/appointments.
• Deal with enquiries either on the telephone/face to face.
• File reports/ letters or relevant information following relevant protocols.
• Dealing with incoming/outgoing mail and distribute accordingly.
• Undertake such miscellaneous clerical duties as necessary.
• Undergo any training relevant to the job role.
• Collecting information in connection with Health Visiting/sleep clinic by ensuring up to date and accurate patient information is available.
• Adhere to all Health Board policies/procedures.
• Clear and accurate communication.
• Work flexibly to meet service demands.
• Plan, organise, prioritise and manage own workload.
• Responsible for ensuring safe use of equipment and resources in own work area and report any concerns appropriately.
• Use own initiative to recognise and deal appropriately with untoward and taking appropriate remedial action to rectify mistakes.

Skills

Excellent communication skills

Discretion and sensitivity

Flexible approach

Ability to use electronic information–

Prioritisation and multi-tasking

Deadline awareness

Education

GCSE level education

NVQ II Administration or equivalent

Tools

Microsoft Office

Patient administration systems

Oracle experience

Job description

Betsi Cadwaladr University Health Board in North Wales seeks an administrative professional to support the Health Visiting and sleep clinic teams within a designated caseload. The post involves handling highly confidential information and delivering a high-level, efficient admin service to enable smooth service delivery.

You will prioritise workloads, communicate clearly with stakeholders, and adhere to organisational policies.