Enforcement Agent

Priority Recruitment Services Ltd; London Borough of Croydon; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

Business expenses

Smartphone and technology

Body-worn camera

Training and court certification

Insurance

Flexible working hours

Annual leave up to 22 days

Pension scheme

Life assurance

Employee Assistance Programme

Perks at Work discount scheme

Job summary

Priority Recruitment Services Ltd is recruiting Enforcement Agents to cover South East London, including Greenwich, Bexley Heath, Dartford, Croydon and Orpington. You will visit customers' homes and businesses, negotiate payments and take control of goods when required, working toward performance targets.

The role offers a strong basic salary of £26,441–£28,460 with an attractive OTE of £40,000–£65,000 and a comprehensive benefits package, including company car and pension.

Qualifications

• Full UK manual driving licence is required.
• Must be free of CCJs and criminal convictions.
• Excellent communication and negotiation skills.
• Ability to work independently with strong time management.
• Target-driven with focus on earnings.
• Willingness to complete required training and certification.

Responsibilities

• Visit customers' homes and businesses within your area.
• Negotiate payment in full or arrange installments.
• Complete income and expenditure questionnaires.
• Take control of goods per legislation.
• Maintain accurate case notes and records.
• Support vulnerable customers with appropriate approach.
• Manage workload and meet performance targets.
• Handle sensitive conversations calmly and professionally.

Skills

Driving licence

Clean criminal record

Communication skills

Negotiation skills

Time management

Independent worker

Target-driven

Customer service

Professionalism

Resilience

Job description

Location: South East London covering areas including: Greenwich, Bexley Heath, Dartford, Croydon, Orpington

Salary: £26,441 – £28,460 basic salary, with OTE of £40,000 – £65,000

Hours: Flexible working hours, with start times varying between 5am and 9pm

Requirements: Full UK manual driving licence. Applicants must be free of CCJs and criminal convictions.

We are currently representing a well-established organisation within the debt recovery and enforcement sector, with over 50 years of industry experience, who are looking to recruit motivated and resilient individuals to join their team as Enforcement Agents.

This is an excellent opportunity for individuals seeking a new challenge, career progression and the potential to earn an excellent income through commission and bonuses.

Key Responsibilities of an Enforcement Agent:

• Visit customers' homes and businesses within your designated geographical area.
• Communicate professionally and confidently with customers to maximise successful debt recoveries.
• Negotiate payment in full or establish suitable repayment arrangements.
• Complete income and expenditure questionnaires where required.
• Take control of goods when necessary, in accordance with relevant legislation and regulations.
• Maintain accurate case notes, visit reports and payment records.
• Recognise and support vulnerable customers, adapting your approach to their individual circumstances.
• Manage your own workload, organise daily visits and work towards performance targets.
• Handle difficult and sensitive conversations calmly, fairly and professionally.

Benefits of Being an Enforcement Agent:

Our client offers an excellent reward package, including a competitive basic salary and an attractive commission and bonus structure, with the opportunity to earn £40,000 – £65,000 OTE.

• Basic salary of £26,441 – £28,460.
• Company car, fuel card and business expenses.
• Smartphone and technology to support you while working on the move.
• Body-worn camera and dedicated welfare support.
• Full training and funded court certification to become a certificated Enforcement Agent.
• Funded insurance.
• Flexible working hours, with start times between 5am and 9pm.
• Up to 22 days' annual leave, increasing with service, plus bank holidays.
• Contributory company pension scheme.
• Life assurance at four times your salary.
• Employee Assistance Programme.
• Perks at Work discount scheme.
• Ongoing training, career development and progression opportunities.

What We're Looking For

• Excellent communication and negotiation skills.
• Confidence when dealing with challenging situations and sensitive conversations.
• A calm, firm and fair approach.
• The ability to work independently and manage your own time effectively.
• A target-driven mindset with the motivation to maximise your earnings.
• Strong judgement, professionalism and the ability to treat people with respect.