Enforcement Agent

Red Snapper Recruitment LTD; Cardiff; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company car

Fuel card

28 days' annual leave

Flexible working hours

Smartphone

Company pension

Court certification and insurance

Job summary

Red Snapper Recruitment LTD is recruiting Enforcement Agents to work across Cardiff and surrounding areas. The role offers a solid base salary with uncapped earning potential through commission and bonus, plus a company car and expenses; training is provided and progression opportunities exist.

You will visit residential and commercial properties, discuss arrears, arrange payment plans, and signpost customers to support services.

Qualifications

• Essential eligibility requirements met (UK work rights, driving licence, access to vehicle during training).
• Strong numeracy and written records; comfortable with target-driven environment.
• Excellent verbal and written communication; ability to handle challenging conversations.

Responsibilities

• Visit residential and commercial properties to discuss outstanding payments.
• Negotiate arrangements and identify best solutions for customers.
• Complete questionnaires, reports and update case management systems.
• Manage daily workload and work towards performance targets.
• Identify vulnerable customers and signpost appropriate support.

Skills

Strong interpersonal skills

Trustworthiness

Fair approach

Determination

Excellent communication

Numeracy

Independent working

Resilience

Education

UK manual driving licence 2+ years

Job description

Enforcement Agent

Locations: The role covers various locations across Cardiff and Bristol; Barry, Pontypridd, Abertillery, Pontypool, Newport, Chepstow, Thornbury, Yate

Salary: £26,441 - £28,460 per annum + commission & bonus

OTE: £40,000 - £80,000 plus

Perm: Full Time

Please note this role requires the below:

• Lone working
• Will require periods of working away, especially during training
• Early mornings and late nights (5am-10pm)
• Weekend shifts
• Results driven is a major KPI

About the Role

Do you want the security of a salary with the opportunity for unlimited earning potential?

Would you like to work independently, whilst being fully supported and trained by an established market leader?

Would you like access to a company car, fuel card, expenses and smartphone, alongside flexible working where you have control over how you plan your day?

If you enjoy working outdoors, meeting people from all walks of life and solving problems, this could be the opportunity for you.

We are recruiting Enforcement Agents to work across Herts and the surrounding areas.

You will receive full training and support to help you develop the skills required to succeed in this rewarding, field-based role.

What You'll Do

• Visiting residential and commercial properties.
• Speaking with customers to understand their circumstances.
• Discussing outstanding payments and agreeing appropriate arrangements.
• Helping customers identify the best solution to resolve their situation.
• Completing questionnaires, reports and updating case management systems.
• Dealing professionally with challenging or difficult situations.
• Identifying vulnerable customers and signposting them towards appropriate support.
• Taking control of goods where necessary and in accordance with relevant legislation.
• Planning and managing your own daily workload.
• Working towards performance targets and earning additional commission and bonus.

This is a role where every day is different. Some visits will be straightforward, whilst others will require you to use your communication, negotiation and problem-solving skills to achieve the best outcome.

What You'll Need to Succeed

• Strong interpersonal skills - the ability to stay calm, communicate effectively and influence people towards positive solutions.
• Trustworthiness and honesty - you must be reliable and committed to treating people with respect and dignity.
• A balanced and fair approach - you will need to make decisions with integrity and adapt your approach when dealing with challenging or vulnerable customers.
• Determination and discipline - you'll need the motivation to go the extra mile and achieve results.
• Excellent verbal and written communication skills.
• Good numeracy skills and the ability to complete accurate records and reports.
• Confidence working independently and managing your own workload.
• Resilience and the ability to deal with challenging conversations professionally.
• A full, valid UK manual driving licence held for at least 2 years.

Vehicle Requirement

Candidates must have access to their own personal vehicle during the initial stages of training. This is required to ensure you can reliably travel to your workplace and meet your trainer, which may be up to a 45-minute drive from your home address. Once trained, successful candidates will have access to a company vehicle, meaning you will not need to use your own vehicle for the role. Candidates who are already certificated enforcement agents may be eligible for a company vehicle from day one.

Essential Eligibility Requirements

• Have the right to work in the UK.
• Hold a full clean UK manual driving licence for a minimum of 2 years.
• Have access to a personal vehicle during the initial training period.
• Meet the required financial and criminal background checks.
• Not have been placed on a police barred list.
• Have a good standard of English and mathematics.
• Be comfortable working in a target-driven environment.

Benefits

• £26,441 - £28,460 basic salary
• £40,000 - £80,000 OTE through commission and bonus
• Company car
• Fuel card
• Business expenses
• Flexible working hours
• Smartphone
• Company pension scheme
• Company life assurance plan
• 28 days' paid annual leave
• Funded court certification and insurance
• Full training and support
• Opportunities for further training and career development

A Rewarding Career

Enforcement isn't simply about collecting money. You'll be working with people from a wide range of backgrounds, including customers who may be experiencing financial difficulties or other vulnerabilities.

The role requires professionalism, empathy and good judgement. You'll be expected to treat people fairly and with dignity while also achieving the required results.

If you're looking for a field-based role with a strong basic salary, excellent earning potential, a company car and genuine career development opportunities, we'd love to hear from you.

Red Snapper Recruitment is a member of the Red Snapper Group.

The Red Snapper Group acts as an employment agency (permanent) and as an employment business (temporary) - a free and confidential service to candidates.

The Red Snapper Recruitment Group is an equal opportunities employer