Energy Specialist: Customer Service & Billing Pro

AF (The AF Group); Norwich; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

8% employer pension contribution

26 days holiday per annum

Birthday off as extra holiday

Free lunch daily

AF Membership

Life assurance (2 x salary)

Private Health Insurance (optional)

Discounted gym membership

Cycle to work scheme

Salary Sacrifice car scheme

Hybrid working (1 day WFH per week)

Free onsite parking

Job summary

AF (The AF Group) is seeking an Energy Specialist in Norwich to act as the trusted contact for Members, suppliers and colleagues. You’ll manage energy contracts, validate invoices, and deliver excellent member service throughout the energy journey.

Join a collaborative team to develop energy industry knowledge and drive continuous improvements. Hybrid working, with a focus on accuracy, communication and proactive problem-solving.

Qualifications

• Experience in energy supply management, customer service or business development.
• Excellent written and verbal communication and relationship-building.
• Strong organisational and time management skills with attention to detail.
• Proficient in Microsoft Office and digital systems, with the ability to manage multiple priorities.

Responsibilities

• Manage onboarding and ongoing administration of electricity and gas supply contracts.
• Build relationships with Members, suppliers and partners to deliver excellent service.
• Process, validate and resolve queries on utility invoices and billing.
• Support new business activities by preparing quotations, contracts and onboarding.
• Maintain accurate records and ensure systems are up to date.
• Identify opportunities to improve processes and contribute to service improvements.
• Collaborate with colleagues to achieve team objectives and provide outstanding member support.

Skills

Experience in energy supply management

Customer service

Business development

Excellent communication skills

Strong organisational skills

Time management

Attention to detail

Microsoft Office

Digital systems proficiency

Problem-solving

Tools

Microsoft Office

Digital systems

Job description

AF (The AF Group) is seeking an Energy Specialist in Norwich to act as the trusted contact for Members, suppliers and colleagues. You’ll manage energy contracts, validate invoices, and deliver excellent member service throughout the energy journey.

Join a collaborative team to develop energy industry knowledge and drive continuous improvements. Hybrid working, with a focus on accuracy, communication and proactive problem-solving.