Energy & EV Onboarding Specialist

NextGenEnergyJobs; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

NextGenEnergyJobs is seeking a customer-focused professional in Manchester to help customers switch tariffs and explore Low Carbon Technology like heat pumps and solar. You’ll also assist EV charger inquiries and coordinate with installation teams to ensure a smooth handover.

The role emphasizes warm, real conversations and end-to-end ownership of customer queries. You’ll thrive on learning, embracing change, and delivering practical, clear guidance while maintaining high attention to detail and

Qualifications

• Passionate about delivering great customer service that makes someone's day better.
• Adaptability and love for change; like learning new things quickly.
• Curiosity for learning and growth; willing to tackle new challenges.
• Clear communication, great attention to detail, and listening skills.
• Background in fast-paced customer service or operations is a bonus.
• Genuine care for the planet and climate action.

Responsibilities

• Make switching to us easy and help customers choose tariffs.
• Guide customers on adopting Low Carbon Technology such as Heat Pumps and Solar.
• Answer initial questions for EV charger installations and hand over to specialists.
• Own queries end-to-end, solving problems without unnecessary transfers.
• Provide warm, personable service and go the extra mile for customers.
• Think on your feet, listen carefully, and deliver practical solutions.

Skills

Customer service

Adaptability

Communication

Attention to detail

Active listening

Growth mindset

Curiosity

Job description

NextGenEnergyJobs is seeking a customer-focused professional in Manchester to help customers switch tariffs and explore Low Carbon Technology like heat pumps and solar. You’ll also assist EV charger inquiries and coordinate with installation teams to ensure a smooth handover.

The role emphasizes warm, real conversations and end-to-end ownership of customer queries. You’ll thrive on learning, embracing change, and delivering practical, clear guidance while maintaining high attention to detail and