Customer Onboarding Specialist

NextGenEnergyJobs; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

NextGenEnergyJobs is seeking a customer-focused professional in Manchester to help customers switch tariffs and explore Low Carbon Technology like heat pumps and solar. You’ll also assist EV charger inquiries and coordinate with installation teams to ensure a smooth handover.

The role emphasizes warm, real conversations and end-to-end ownership of customer queries. You’ll thrive on learning, embracing change, and delivering practical, clear guidance while maintaining high attention to detail and

Qualifications

• Passionate about delivering great customer service that makes someone's day better.
• Adaptability and love for change; like learning new things quickly.
• Curiosity for learning and growth; willing to tackle new challenges.
• Clear communication, great attention to detail, and listening skills.
• Background in fast-paced customer service or operations is a bonus.
• Genuine care for the planet and climate action.

Responsibilities

• Make switching to us easy and help customers choose tariffs.
• Guide customers on adopting Low Carbon Technology such as Heat Pumps and Solar.
• Answer initial questions for EV charger installations and hand over to specialists.
• Own queries end-to-end, solving problems without unnecessary transfers.
• Provide warm, personable service and go the extra mile for customers.
• Think on your feet, listen carefully, and deliver practical solutions.

Skills

Customer service

Adaptability

Communication

Attention to detail

Active listening

Growth mindset

Curiosity

Job description

Key Responsibilities

• Make switching to us easy, cut through the noise and help customers select the best Gas and Electricity tariffs
• Get to know the products! As you'll guide customers on the first steps to adopting our Low Carbon Technology (LCT), including Heat Pumps and Solar
• Initiate the exciting journey for Electric Vehicle charger (EVC) customers, answering initial installation questions and ensuring a seamless handover to our specialist installation teams
• Problem solve, so no more endless transfers, whether it's a supplier switch or an EV installation, you'll take full ownership of the query and find the right solution fast
• Go above and beyond and treat every customer with the care and kindness you’d give your own friends and family. We believe in warmth, real conversations, and going the extra mile
• Think on your feet so no robotic responses! Listen, understand, and deliver solutions that genuinely make sense. Get ready for a continuous learning curve

Requirements

• Passionate about delivering great customer service that makes someone's day just a little bit better
• Adaptability and a love for change. Things move fast here - you’ll embrace learning new things and rolling with the punches
• A curiosity for learning and a love of growth are key, as you'll get to dive into new challenges, projects, and areas of focus along the way
• Clear communication, great attention to detail, and a focus on listening
• A background in a fast-paced customer service or operations environment is a bonus, but we prioritise attitude and aptitude
• A genuine care for the planet. We're fighting climate change, and we want people who share our passion