Energy Customer Experience Advisor | Growth & Benefits

Flogas Britain; Rothley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus (OTE up to £180 a month)

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Eye Care Vouchers

Discounts from brands and retailers

25 holidays + bank holidays + 1 day of

Enhanced Family Friendly Leave

Job summary

Flogas Britain is seeking a Customer Experience Advisor to help customers with account setup, billing questions, and energy solutions across the UK. You’ll act as an expert advisor, solving problems quickly and keeping customers informed every step of the way.

You’ll work in a busy team, communicating clearly by phone, email and web chat, prioritising tasks, and delivering great results while supporting colleagues and upholding our commitments to service and fairness.

Qualifications

• Experience solving customer problems in a role.
• Proven ability to prioritise and manage multiple tasks in a busy environment.
• Strong MS Office skills and attention to detail.
• Clear communication over phone, email and web chat.
• Ability to negotiate and work with numbers (billing/pricing).
• Drive to do right by customers and teammates.

Responsibilities

• Respond to customer queries and provide prompt solutions.
• Assist customers with account set-up, billing and energy solutions.
• Maintain clear communication across channels (phone, email, web chat).

Skills

Customer problem solving

Prioritising tasks

MS Office

Clear communication

Negotiation and numbers

Team player

Tools

MS Office

CRM software

Job description

Flogas Britain is seeking a Customer Experience Advisor to help customers with account setup, billing questions, and energy solutions across the UK. You’ll act as an expert advisor, solving problems quickly and keeping customers informed every step of the way.

You’ll work in a busy team, communicating clearly by phone, email and web chat, prioritising tasks, and delivering great results while supporting colleagues and upholding our commitments to service and fairness.