24/7 Emergency Dispatch Coordinator

Flogas Britain; Leicester; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discretionary Bonus

Enhanced Pension

Life Assurance

Employee Assistance Plan

Health plans

Retail discounts

Holiday entitlement

Volunteer day

Family-friendly leave

Job summary

Flogas Britain is hiring an Emergency Team Member to answer LPG customer calls, log details, and guide basic fault resets. You will prioritise workloads, triage callouts, and dispatch engineers within service level agreements. This full-time role supports our 24/7 emergency operations in the UK.

Join a growing team dedicated to delivering reliable energy while expanding skills in a dynamic energy company. We offer training, benefits, and opportunities to progress within the business.

Qualifications

• Competent telephone skills.
• Ability to log details of all calls accurately.
• Close attention to detail with ability to record information under pressure.
• Have a basic understanding of Microsoft Office packages.
• Excellent listening skills with strong communication.
• Experience in the dispatch of engineers.

Responsibilities

• Answer calls on a helpdesk for LPG customers.
• Log details of all calls accurately.
• Troubleshoot / diagnose equipment faults & guide through basic resets.
• Prioritise workloads to meet SLAs.
• Triaging callouts to dispatch highest priority jobs first.
• Dispatch engineers within SLAs.

Skills

Telephone skills

Attention to detail

Communication skills

Microsoft Office

Dispatch experience

Tools

Microsoft Office

Job description

Flogas Britain is hiring an Emergency Team Member to answer LPG customer calls, log details, and guide basic fault resets. You will prioritise workloads, triage callouts, and dispatch engineers within service level agreements. This full-time role supports our 24/7 emergency operations in the UK.

Join a growing team dedicated to delivering reliable energy while expanding skills in a dynamic energy company. We offer training, benefits, and opportunities to progress within the business.