Customer Experience Advisor

Flogas Britain; Rothley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Bonus (OTE up to £180 a month)

Enhanced Pension Scheme

Life Assurance

Employee Assistance Plan

Health plans and wellbeing support

Eye Care Vouchers

Discounts from brands and retailers

25 holidays + bank holidays + 1 day of

Enhanced Family Friendly Leave

Job summary

Flogas Britain is seeking a Customer Experience Advisor to help customers with account setup, billing questions, and energy solutions across the UK. You’ll act as an expert advisor, solving problems quickly and keeping customers informed every step of the way.

You’ll work in a busy team, communicating clearly by phone, email and web chat, prioritising tasks, and delivering great results while supporting colleagues and upholding our commitments to service and fairness.

Qualifications

• Experience solving customer problems in a role.
• Proven ability to prioritise and manage multiple tasks in a busy environment.
• Strong MS Office skills and attention to detail.
• Clear communication over phone, email and web chat.
• Ability to negotiate and work with numbers (billing/pricing).
• Drive to do right by customers and teammates.

Responsibilities

• Respond to customer queries and provide prompt solutions.
• Assist customers with account set-up, billing and energy solutions.
• Maintain clear communication across channels (phone, email, web chat).

Skills

Customer problem solving

Prioritising tasks

MS Office

Clear communication

Negotiation and numbers

Team player

Tools

MS Office

CRM software

Job description

Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

How you’ll power our business as a Customer Experience Advisor

You’ll do energy right by all your customers, whether you’re helping set up a new account in double quick time for a mother with a newborn or delivering innovative energy solutions for a national chain of retail stores. As a Customer Experience Advisor with Flogas, you’ll take responsibility for finding answers to every query and solutions to every challenge so that hundreds and thousands of homes and businesses across the UK have the energy they need, when they need it. From deliveries to pricing, you’ll be an expert advisor and a talented negotiator who gets things sorted in double quick time, no matter how busy it gets. And through it all, you’ll do right by your team, too, supporting them, just like they’ll support you.

What We’ll Need From You

• Experience in a role where you’ve worked with your customers to solve their problems
• Proven experience of working in a busy environment, successfully prioritising and managing multiple tasks, whilst achieving great results
• Good MS Office skills, and strong attention to detail
• Talent for communicating clearly over the phone and in writing on email and web chat
• The ability to negotiate well and be comfortable working with numbers – from customer bills to pricing
• Drive to do right by your customers and your team

What You’ll Get From Us

You matter. And at Flogas, we’ll do right by you with all the benefits, support, and training you need to thrive.

• Bonus (OTE of up to £180 a month)
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flu jabs and Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1 additional volunteering day. *pro-rated based on contracted hours
• Enhanced Family Friendly Leave

Flogas: Powered by people

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like you, we connect them to the energy they need, when and where they need it. With the backing of the global Group DCC, we’ve grown over the last 35 years to become one of the largest suppliers of Liquid Petroleum Gas (LPG) in the country. Now we’re investing heavily in new infrastructure and innovations, so we can deliver 100% renewable energy to our customers by 2040 – and a career with a bright future to you.

Doing right by everyone

People matter at Flogas. We’re an equal opportunities employer and we welcome applications from all regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background. We’re committed to doing right by our people, so we all feel engaged, motivated and proud to work for Flogas.