Endoscopy Receptionist and Telephone Booking Clerk

The Methodist Church in Britain; Newport; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Learning and development opportunities

Flexible working where possible

Comprehensive NHS benefits package

Job summary

A receptionist and telephone booking clerk role in the Endoscopy Department at Aneurin Bevan University Health Board in Newport. You will greet patients, verify and update details on WPAS, admit patients on CWS and Medilogik EMS, and prepare notes while processing referrals.

Experience in a hospital and admin setting is valued, with IT skills essential. NHS admin experience or familiarity with CWS and WPAS strengthens applications.

Qualifications

• Good level of education.
• Experience of working in a hospital setting.
• Experience of working in an admin setting.
• IT skills required.

Responsibilities

• Greet patients on arrival and check and update their details on WPAS.
• Admit patients onto Clinical Workstation (CWS) and Medilogik EMS.
• Retrieve, track and prepare patient notes ahead of attendance; process referrals on WPAS and Medilogik EMS.
• Make and receive calls from patients responding to partial booking letters.
• Handle cannot attend (CNA) and did not attend (DNA) appuntments and removals from WPAS at day end.
• Carry out general office duties including post, photocopying and processing information.

Skills

IT skills

Administrative skills

Education

Good level of education

Tools

CWS

WPAS

Job description

This receptionist and telephone booking clerk role sits in the endoscopy department of Aneurin Bevan University Health Board. The work centres on greeting patients on arrival and keeping their records accurate on WPAS, CWS and Medilogik EMS, alongside preparing notes and processing referrals. Calls to patients responding to partial booking letters and end-of-day handling of did-not-attend and cannot-attend appointments are also part of the role. Applicants need hospital and admin experience, and prior NHS admin work or CWS and WPAS use would strengthen an application.

What the job involves

• Greet patients on arrival and check and update their details on WPAS
• Admit patients onto Clinical Workstation (CWS) and Medilogik EMS
• Retrieve, track and prepare patient notes ahead of attendanceProcess referrals into the department and enter them on WPAS and Medilogik EMS
• Make and receive calls from patients responding to partial booking letters
• Action cannot attend (CNA) and did not attend (DNA) appointments and removals from WPAS per protocol at the end of each day
• Carry out general office duties including post, photocopying and processing information

What’s required

Qualifications

• Good level of education

Experience

• Experience of working in a hospital setting
• Experience of working in an admin setting

Skills & knowledge

• IT skills

Nice to have

• NVQ in admin
• Experience working in an NHS admin setting
• Previous experience in telephone bookings
• Experience using CWS and WPAS

What’s offered

• Learning and development opportunities
• Flexible working where possible
• Comprehensive NHS benefits package